What is a surprise gift? Why do we see this in our gift tracker?

When a guest purchases a Zola gift from your registry, they have the option to delay the email notification that we send to you to notify you of the gift. At check out, they can choose the option to make a gift a surprise, so it remains hidden in your account until a specific day! They can choose a future “Reveal Date” for their gift (see below), like your shower or wedding day.

screen_shot_2021-02-03_at_2.55.16_pm.png

The item will still be marked as purchased on your registry so you won't receive duplicates, but you will not be able to see who gave you this item or manage this gift until the reveal date. If the gift is set to "Ship to Couple" you will not be able to ship it out or convert it to credits until it is revealed in your account. Before the reveal date, we’ll list how many surprise gifts you have waiting for you at the top of your gift tracker (see below).

surprise_gift_gift_tracker.png

On the reveal date, we’ll send you a notification saying you’ve received a gift. The details of the purchase will also show up in your gift tracker and you can choose to ship the gift right away, exchange it before it ships, or ship it later when you have room.

Just can't wait? We get it! Reach out to our support team and they can reveal the gift to you ahead of time. Don't worry, it doesn't notify your guest when we do this - so the secret's safe with us!


Questions in this section


Questions in this section

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is a surprise gift? Why do we see this in our gift tracker?","body":"When a guest purchases a Zola gift from your registry, they have the option to delay the email notification that we send to you to notify you of the gift. At check out, they can choose the option to make a gift a _surprise_, so it remains hidden in your account until a specific day! They can choose a future “Reveal Date” for their gift (see below), like your shower or wedding day.\n\n![screen_shot_2021-02-03_at_2.55.16_pm.png](//images.ctfassets.net/77l22z9el0aa/v2i8mMOasY7iMrngLlKEx/12ab3ce81cada2e8035c1d879f5f73aa/screen_shot_2021-02-03_at_2.55.16_pm.png)\n\nThe item will still be marked as purchased on your registry so you won't receive duplicates, but **you will not be able to see who gave you this item or manage this gift until the reveal date.** If the gift is set to \"Ship to Couple\" you will not be able to ship it out or convert it to credits until it is revealed in your account. Before the reveal date, we’ll list how many surprise gifts you have waiting for you at the top of your [gift tracker](/registry/gift-tracker/) (see below). \n\n![surprise_gift_gift_tracker.png](//images.ctfassets.net/77l22z9el0aa/6tq6uBObKvhNkMdtKh7Xtl/85287d1bb23e5a647e72298a4c3cb59f/surprise_gift_gift_tracker.png)\n\n**On the reveal date, we’ll send you a notification saying you’ve received a gift.** The details of the purchase will also show up in your [gift tracker](/registry/gift-tracker/) and you can choose to ship the gift right away, exchange it before it ships, or ship it later when you have room.\n\nJust can't wait? We get it! [Reach out to our support team](https://help.zola.com/hc/en-us/requests/new?ticket%5Fform%5Fid=360000823452) and they can reveal the gift to you ahead of time. Don't worry, it doesn't notify your guest when we do this - so the secret's safe with us! 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","href":"/faq/360042134171-how-do-i-pay-with-zola-credits-on-the-app-"},{"title":"A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?","href":"/faq/360035208831-a-guest-purchased-a-gift-on-my-registry-from-another-website-can-you-give-me-an-update-as-to-where-it-is-"},{"title":"How will we know when a gift has been purchased off our registry? 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Will my guests find out?","href":"/faq/115002837272-how-can-i-exchange-my-gifts-before-they-ship-will-my-guests-find-out-"},{"title":"How long can we wait to ship our gifts?","href":"/faq/115002839571-how-long-can-we-wait-to-ship-our-gifts-"},{"title":"What is a surprise gift? Why do we see this in our gift tracker?","href":"/faq/115002837292-what-is-a-surprise-gift-why-do-we-see-this-in-our-gift-tracker-"},{"title":"What happens if a gift is backordered, out of stock, or discontinued?","href":"/faq/115002837312-what-happens-if-a-gift-is-backordered-out-of-stock-or-discontinued-"},{"title":"I want to receive a gift I added from another website, but it's only giving me the option to withdraw funds - how can I receive my gift?","href":"/faq/i-want-to-receive-a-gift-i-added-from-another-website-but-its-only-giving-me"},{"title":"I have an external gift that keeps getting purchased multiple times by my guests - why is this happening?","href":"/faq/i-have-an-external-gift-that-keeps-getting-purchased-multiple-times-by-my"},{"title":" I received a gift from my registry that I added from an external website, but I haven't received it - where is my gift? 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