Shipping and Returns


\n
Web Accessibility
\n \n\n\n\n\n\n\n \n ","userCtx":{"object_id":"6842c891f70569fdfdc8c88d","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"marketplace-post-inquiry-instant-registry-cross-conversion":{"key":"marketplace-post-inquiry-instant-registry-cross-conversion","state":"TEST","variation_key":"TEST-2"},"wedding-website-navigation-redesign":{"key":"wedding-website-navigation-redesign","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"unbounce-std-onboard-landing":{"key":"unbounce-std-onboard-landing","state":"TEST","variation_key":"TEST-1"},"unbounce-design-website-mobile":{"key":"unbounce-design-website-mobile","state":"TEST","variation_key":"TEST-1"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"paper-ulp-optimization-exp-2":{"key":"paper-ulp-optimization-exp-2","state":"CONTROL","variation_key":"TEST-0"},"improve-mweb-postauth-nav-products-2":{"key":"improve-mweb-postauth-nav-products-2","state":"CONTROL","variation_key":"TEST-0"},"marketplace-hide-boost-listing-link":{"key":"marketplace-hide-boost-listing-link","state":"TEST","variation_key":"TEST"},"unbounce-design-homepage-mobile":{"key":"unbounce-design-homepage-mobile","state":"CONTROL","variation_key":"TEST-0"},"wedding-website-navigation-redesign-2":{"key":"wedding-website-navigation-redesign-2","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"unbounce-design-homepage-desktop":{"key":"unbounce-design-homepage-desktop","state":"TEST","variation_key":"TEST-1"},"paper-samples-favorites-remove-customization":{"key":"paper-samples-favorites-remove-customization","state":"CONTROL","variation_key":"TEST-0"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"recaptcha-refactor":{"key":"recaptcha-refactor","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"}}},"section":{"title":"Shipping and Returns","slug":"shipping-and-returns","business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"Does Zola offer free shipping and returns?","href":"/faq/360004776432-does-zola-offer-free-shipping-and-returns-"},{"title":"What is your return policy? How do I initiate a return?","href":"/faq/115002839511-what-is-your-return-policy-how-do-i-initiate-a-return-"},{"title":"Where can Zola products be shipped?","href":"/faq/where-can-zola-products-be-shipped"},{"title":"Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?","href":"/faq/360039934612-does-zola-ship-to-p-o-box-apo-fpo-or-dpo-addresses-"},{"title":"Does Zola offer free shipping?","href":"/faq/115002839971-does-zola-offer-free-shipping-"},{"title":"Does Zola offer expedited shipping?","href":"/faq/360050839291-does-zola-offer-expedited-shipping-"},{"title":"My tracking number says my order was returned to sender, what do I do? ","href":"/faq/my-tracking-number-says-my-order-was-returned-to-sender-what-do-i-do"},{"title":"My order is backordered, how can I cancel it? ","href":"/faq/360046971072-my-order-is-backordered-how-can-i-cancel-it-"},{"title":"Our gift arrived damaged. What should we do?","href":"/faq/115002837232-our-gift-arrived-damaged-what-should-we-do-"},{"title":"I want to return a gift I received from one of my external registries, can I do that through Zola?","href":"/faq/i-want-to-return-a-gift-i-received-from-one-of-my-external-registries-can-i"},{"title":"I received my order but I got the wrong item - what do I do? ","href":"/faq/i-received-my-order-but-i-got-the-wrong-item-what-do-i-do"},{"title":"My order is being shipped to the wrong address, what do I do?","href":"/faq/my-order-is-being-shipped-to-the-wrong-address-what-do-i-do"},{"title":"Why can't the item or gift I want ship to California?","href":"/faq/why-cant-the-item-or-gift-i-want-ship-to-california"},{"title":"I want to cancel an order I placed, how can I do that? ","href":"/faq/i-want-to-cancel-an-order-i-placed-how-can-i-do-that"},{"title":"I requested my order to be canceled, but it shipped anyway - what do I do now?","href":"/faq/i-requested-my-order-to-be-canceled-but-it-shipped-anyway-what-do-i-do-now"},{"title":"I placed an order with an incorrect billing address, what do I do?","href":"/faq/i-placed-an-order-with-an-incorrect-billing-address-what-do-i-do"},{"title":"My order didn't go through but I still see a pending charge on my credit card statement, what do I do?","href":"/faq/my-order-didnt-go-through-but-i-still-see-a-pending-charge-on-my-credit-card"},{"title":"I have multiple return labels for items I want to send back, can I combine them all into one box?","href":"/faq/i-have-multiple-return-labels-for-items-i-want-to-send-back-can-i-combine"},{"title":"I requested a return but I haven't received my label yet - where is it?","href":"/faq/i-requested-a-return-but-i-havent-received-my-label-yet-where-is-it"},{"title":"I got a notification about a refund, but that credit card is closed now - what do I do?","href":"/faq/i-got-a-notification-about-a-refund-but-that-credit-card-is-closed-now-what"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Registry","to":"/faq/category/115000342372-registry"}]}},"__N_SSP":true},"page":"/faq/category/[faqCategorySlug]/[faqSectionSlug]","query":{"faqCategorySlug":"115000342372-registry","faqSectionSlug":"shipping-and-returns"},"buildId":"web-preauth-2fea09e76871b0b769ea84a03a2d81cc5455ba11","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"APP_VERSION":"1.3.79","MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true,"scriptLoader":[]}