Shipping and Returns


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Web Accessibility
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How do I initiate a return?","href":"/faq/115002839511-what-is-your-return-policy-how-do-i-initiate-a-return-"},{"title":"Where can Zola products be shipped?","href":"/faq/where-can-zola-products-be-shipped"},{"title":"Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?","href":"/faq/360039934612-does-zola-ship-to-p-o-box-apo-fpo-or-dpo-addresses-"},{"title":"Does Zola offer free shipping?","href":"/faq/115002839971-does-zola-offer-free-shipping-"},{"title":"Does Zola offer expedited shipping?","href":"/faq/360050839291-does-zola-offer-expedited-shipping-"},{"title":"My tracking number says my order was returned to sender, what do I do? ","href":"/faq/my-tracking-number-says-my-order-was-returned-to-sender-what-do-i-do"},{"title":"My order is backordered, how can I cancel it? ","href":"/faq/360046971072-my-order-is-backordered-how-can-i-cancel-it-"},{"title":"Our gift arrived damaged. 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","href":"/faq/i-want-to-cancel-an-order-i-placed-how-can-i-do-that"},{"title":"I requested my order to be canceled, but it shipped anyway - what do I do now?","href":"/faq/i-requested-my-order-to-be-canceled-but-it-shipped-anyway-what-do-i-do-now"},{"title":"I placed an order with an incorrect billing address, what do I do?","href":"/faq/i-placed-an-order-with-an-incorrect-billing-address-what-do-i-do"},{"title":"My order didn't go through but I still see a pending charge on my credit card statement, what do I do?","href":"/faq/my-order-didnt-go-through-but-i-still-see-a-pending-charge-on-my-credit-card"},{"title":"I have multiple return labels for items I want to send back, can I combine them all into one box?","href":"/faq/i-have-multiple-return-labels-for-items-i-want-to-send-back-can-i-combine"},{"title":"I requested a return but I haven't received my label yet - where is it?","href":"/faq/i-requested-a-return-but-i-havent-received-my-label-yet-where-is-it"},{"title":"I got a notification about a refund, but that credit card is closed now - what do I do?","href":"/faq/i-got-a-notification-about-a-refund-but-that-credit-card-is-closed-now-what"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Registry","to":"/faq/category/115000342372-registry"}]}},"__N_SSP":true},"page":"/faq/category/[faqCategorySlug]/[faqSectionSlug]","query":{"faqCategorySlug":"115000342372-registry","faqSectionSlug":"shipping-and-returns"},"buildId":"web-preauth-a979bc4f13ea24c28beeee50ce54740065f695b2","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","APP_VERSION":"1.3.30","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true}