I got a notification about a refund, but that credit card is closed now - what do I do?

Not to worry! If the credit card used on your original purchase has been canceled by the bank, your refund will go directly to the bank account associated with that card.

You should see this transaction within 3-5 business days. If you do not see it, we recommend reaching out to the bank institution associated with your card.

Questions in this section

Questions in this section

\n
Web Accessibility
\n \n\n\n\n\n\n\n \n ","userCtx":{"object_id":"67d44fb515036609cfad9db9","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"yw-dashboard-v2-new-users":{"key":"yw-dashboard-v2-new-users","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"paper-guest-addressing-improvements-v4":{"key":"paper-guest-addressing-improvements-v4","state":"TEST","variation_key":"TEST-1"},"paper-free-samples-secondary-nav":{"key":"paper-free-samples-secondary-nav","state":"TEST","variation_key":"TEST"},"core-contact-collector-redesign":{"key":"core-contact-collector-redesign","state":"TEST","variation_key":"TEST"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"yw-dashboard-v2":{"key":"yw-dashboard-v2","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"website-signup-landing-v2":{"key":"website-signup-landing-v2","state":"TEST","variation_key":"TEST-1"},"paper-wedding-shower-invitation":{"key":"paper-wedding-shower-invitation","state":"TEST","variation_key":"TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"nav-paper-boutique":{"key":"nav-paper-boutique","state":"TEST","variation_key":"TEST"},"single-page-website-onboarding":{"key":"single-page-website-onboarding","state":"TEST","variation_key":"TEST-1"},"ww-edit-hide-customization":{"key":"ww-edit-hide-customization","state":"CONTROL","variation_key":"TEST-0"},"vendor-credits-payment-intent":{"key":"vendor-credits-payment-intent","state":"TEST","variation_key":"TEST"},"guest_list_desk_to_app":{"key":"guest_list_desk_to_app","state":"CONTROL","variation_key":"TEST-0"},"manage-registry-page-v2":{"key":"manage-registry-page-v2","state":"TEST","variation_key":"TEST-2"},"dstd-navigation-entry":{"key":"dstd-navigation-entry","state":"TEST","variation_key":"TEST"},"dstd-website-entry":{"key":"dstd-website-entry","state":"TEST","variation_key":"TEST"},"community":{"key":"community","state":"TEST","variation_key":"TEST"},"onboarding-v3-gp-mobile":{"key":"onboarding-v3-gp-mobile","state":"TEST","variation_key":"TEST-1"},"marketplace-event-spaces-v2":{"key":"marketplace-event-spaces-v2","state":"TEST","variation_key":"TEST"},"paper-add-ons":{"key":"paper-add-ons","state":"TEST","variation_key":"TEST"},"hero_nav_image_crop":{"key":"hero_nav_image_crop","state":"TEST","variation_key":"TEST"},"cards-registry-search-results":{"key":"cards-registry-search-results","state":"TEST","variation_key":"TEST"},"hero-image-customization":{"key":"hero-image-customization","state":"TEST","variation_key":"TEST"},"paper-pdp-suite-versions":{"key":"paper-pdp-suite-versions","state":"CONTROL","variation_key":"TEST-0"},"mobile-paper-preview":{"key":"mobile-paper-preview","state":"TEST","variation_key":"TEST"},"website-marquee-fix":{"key":"website-marquee-fix","state":"TEST","variation_key":"TEST"},"date-checkbox-update":{"key":"date-checkbox-update","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"},"cards-customization-panel":{"key":"cards-customization-panel","state":"TEST","variation_key":"TEST"},"change-design-improvements":{"key":"change-design-improvements","state":"TEST","variation_key":"TEST"},"checkout-payment-intents-release-ramp":{"key":"checkout-payment-intents-release-ramp","state":"TEST","variation_key":"TEST"},"core-desktop-nav-plan-flyout":{"key":"core-desktop-nav-plan-flyout","state":"CONTROL","variation_key":"TEST-0"},"marketplace-hide-boost-listing-link":{"key":"marketplace-hide-boost-listing-link","state":"TEST","variation_key":"TEST"},"content-quiz-experiment":{"key":"content-quiz-experiment","state":"TEST","variation_key":"TEST-1"},"checkout-better-hierarchy-v3":{"key":"checkout-better-hierarchy-v3","state":"CONTROL","variation_key":"TEST-0"},"ulp-txt-only-promo-banner":{"key":"ulp-txt-only-promo-banner","state":"TEST","variation_key":"TEST"},"edit-banner-migration":{"key":"edit-banner-migration","state":"TEST","variation_key":"TEST"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"gift-giver-reminder-timing-v4":{"key":"gift-giver-reminder-timing-v4","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"new-paper-type-signage":{"key":"new-paper-type-signage","state":"TEST","variation_key":"TEST"},"wedding-website-to-instant-registry-2":{"key":"wedding-website-to-instant-registry-2","state":"TEST","variation_key":"TEST-1"},"core-budget-tool-mini-quiz-entry-point":{"key":"core-budget-tool-mini-quiz-entry-point","state":"TEST","variation_key":"TEST-1"},"external-registries-synching-messaging":{"key":"external-registries-synching-messaging","state":"TEST","variation_key":"TEST"},"marketplace-post-inquiry-instant-registry-cross-conversion":{"key":"marketplace-post-inquiry-instant-registry-cross-conversion","state":"CONTROL","variation_key":"TEST-0"},"yw-wedding-essentials":{"key":"yw-wedding-essentials","state":"TEST","variation_key":"TEST-1"},"paper-premium-collections":{"key":"paper-premium-collections","state":"TEST","variation_key":"TEST"},"paper-table-number":{"key":"paper-table-number","state":"TEST","variation_key":"TEST"},"new-paper-type-napkins":{"key":"new-paper-type-napkins","state":"TEST","variation_key":"TEST"},"vm-quiz-payoff":{"key":"vm-quiz-payoff","state":"TEST","variation_key":"TEST-1"},"onboarding-gp-desktop-jan-2023":{"key":"onboarding-gp-desktop-jan-2023","state":"TEST","variation_key":"TEST-1"},"payment-intent-upgrade-ramp":{"key":"payment-intent-upgrade-ramp","state":"TEST","variation_key":"TEST"},"suites-nav":{"key":"suites-nav","state":"TEST","variation_key":"TEST"},"new-paper-type-stickers":{"key":"new-paper-type-stickers","state":"TEST","variation_key":"TEST"},"single-page-websites":{"key":"single-page-websites","state":"TEST","variation_key":"TEST"},"wedding-website-to-instant-registry":{"key":"wedding-website-to-instant-registry","state":"TEST","variation_key":"TEST-1"},"easy-publish-website":{"key":"easy-publish-website","state":"TEST","variation_key":"TEST"},"website-v2":{"key":"website-v2","state":"TEST","variation_key":"TEST"},"secondary-nav-diy":{"key":"secondary-nav-diy","state":"TEST","variation_key":"TEST"},"unify-paper-account":{"key":"unify-paper-account","state":"TEST","variation_key":"TEST"},"wedding-website-animations-2":{"key":"wedding-website-animations-2","state":"TEST","variation_key":"TEST-1"},"cards-pdp-refresh":{"key":"cards-pdp-refresh","state":"TEST","variation_key":"TEST"},"invites-promo-hide":{"key":"invites-promo-hide","state":"TEST","variation_key":"TEST"},"paper-default-quantity":{"key":"paper-default-quantity","state":"TEST","variation_key":"TEST-2"},"paper-pdp-suite-versions-v2":{"key":"paper-pdp-suite-versions-v2","state":"CONTROL","variation_key":"TEST-0"},"edit-experience-improvements":{"key":"edit-experience-improvements","state":"TEST","variation_key":"TEST"},"recaptcha-refactor":{"key":"recaptcha-refactor","state":"TEST","variation_key":"TEST"}}},"article":{"title":"I got a notification about a refund, but that credit card is closed now - what do I do?","body":"Not to worry! If the credit card used on your original purchase has been canceled by the bank, your refund will go directly to the bank account associated with that card. \n\nYou should see this transaction within 3-5 business days. If you do not see it, we recommend reaching out to the bank institution associated with your card.\n","slug":"i-got-a-notification-about-a-refund-but-that-credit-card-is-closed-now-what","parentSection":{"title":"Shipping and Returns","slug":"shipping-and-returns","business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"Does Zola offer free shipping and returns?","href":"/faq/360004776432-does-zola-offer-free-shipping-and-returns-"},{"title":"What is your return policy? How do I initiate a return?","href":"/faq/115002839511-what-is-your-return-policy-how-do-i-initiate-a-return-"},{"title":"Where can Zola products be shipped?","href":"/faq/where-can-zola-products-be-shipped"},{"title":"Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?","href":"/faq/360039934612-does-zola-ship-to-p-o-box-apo-fpo-or-dpo-addresses-"},{"title":"Does Zola offer free shipping?","href":"/faq/115002839971-does-zola-offer-free-shipping-"},{"title":"Does Zola offer expedited shipping?","href":"/faq/360050839291-does-zola-offer-expedited-shipping-"},{"title":"My tracking number says my order was returned to sender, what do I do? ","href":"/faq/my-tracking-number-says-my-order-was-returned-to-sender-what-do-i-do"},{"title":"My order is backordered, how can I cancel it? ","href":"/faq/360046971072-my-order-is-backordered-how-can-i-cancel-it-"},{"title":"Our gift arrived damaged. What should we do?","href":"/faq/115002837232-our-gift-arrived-damaged-what-should-we-do-"},{"title":"I want to return a gift I received from one of my external registries, can I do that through Zola?","href":"/faq/i-want-to-return-a-gift-i-received-from-one-of-my-external-registries-can-i"},{"title":"I received my order but I got the wrong item - what do I do? ","href":"/faq/i-received-my-order-but-i-got-the-wrong-item-what-do-i-do"},{"title":"My order is being shipped to the wrong address, what do I do?","href":"/faq/my-order-is-being-shipped-to-the-wrong-address-what-do-i-do"},{"title":"Why can't the item or gift I want ship to California?","href":"/faq/why-cant-the-item-or-gift-i-want-ship-to-california"},{"title":"I want to cancel an order I placed, how can I do that? ","href":"/faq/i-want-to-cancel-an-order-i-placed-how-can-i-do-that"},{"title":"I requested my order to be canceled, but it shipped anyway - what do I do now?","href":"/faq/i-requested-my-order-to-be-canceled-but-it-shipped-anyway-what-do-i-do-now"},{"title":"I placed an order with an incorrect billing address, what do I do?","href":"/faq/i-placed-an-order-with-an-incorrect-billing-address-what-do-i-do"},{"title":"My order didn't go through but I still see a pending charge on my credit card statement, what do I do?","href":"/faq/my-order-didnt-go-through-but-i-still-see-a-pending-charge-on-my-credit-card"},{"title":"I have multiple return labels for items I want to send back, can I combine them all into one box?","href":"/faq/i-have-multiple-return-labels-for-items-i-want-to-send-back-can-i-combine"},{"title":"I requested a return but I haven't received my label yet - where is it?","href":"/faq/i-requested-a-return-but-i-havent-received-my-label-yet-where-is-it"},{"title":"I got a notification about a refund, but that credit card is closed now - what do I do?","href":"/faq/i-got-a-notification-about-a-refund-but-that-credit-card-is-closed-now-what"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Registry","to":"/faq/category/115000342372-registry"}]},"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Registry","to":"/faq/category/115000342372-registry"},{"label":"Shipping and Returns","to":"/faq/category/115000342372-registry/shipping-and-returns"}],"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}}}},"__N_SSP":true},"page":"/faq/[faqArticleSlug]","query":{"faqArticleSlug":"i-got-a-notification-about-a-refund-but-that-credit-card-is-closed-now-what"},"buildId":"web-preauth-a979bc4f13ea24c28beeee50ce54740065f695b2","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","APP_VERSION":"1.3.30","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true}