I ordered or received a gift card through Zola, when will I receive this?

All Zola gift cards are digital and can not be shipped physically. These details are noted in your order confirmation.

Once the gift card order has been processed, you or the intended recipient will receive an email within 3-5 business days with instructions for redemption. If you don’t receive your gift card via email within that time frame, feel free to contact us with your order number and we’ll be happy to check on it for you.


Questions in this section


Questions in this section

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ordered or received a gift card through Zola, when will I receive this?","body":"All Zola gift cards are digital and can not be shipped physically. These details are noted in your order confirmation. \n\nOnce the gift card order has been processed, you or the intended recipient will receive an email within 3-5 business days with instructions for redemption. If you don’t receive your gift card via email within that time frame, feel free to [contact us](https://www.zola.com/contact-us) with your order number and we’ll be happy to check on it for you.\n","slug":"i-ordered-or-received-a-gift-card-through-zola-when-will-i-receive-this","parentSection":{"title":"Receiving Gifts","slug":"115000736251-receiving-gifts","zendeskId":115000736251,"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":" Can I set up my registry to where guests can only ship gifts to my address?","href":"/faq/can-i-set-up-my-registry-to-where-guests-can-only-ship-gifts-to-my-address"},{"title":"How do I pay with Zola credits on the app? ","href":"/faq/360042134171-how-do-i-pay-with-zola-credits-on-the-app-"},{"title":"A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?","href":"/faq/360035208831-a-guest-purchased-a-gift-on-my-registry-from-another-website-can-you-give-me-an-update-as-to-where-it-is-"},{"title":"How will we know when a gift has been purchased off our registry? 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Will my guests find out?","href":"/faq/115002837272-how-can-i-exchange-my-gifts-before-they-ship-will-my-guests-find-out-"},{"title":"How long can we wait to ship our gifts?","href":"/faq/115002839571-how-long-can-we-wait-to-ship-our-gifts-"},{"title":"What is a surprise gift? Why do we see this in our gift tracker?","href":"/faq/115002837292-what-is-a-surprise-gift-why-do-we-see-this-in-our-gift-tracker-"},{"title":"What happens if a gift is backordered, out of stock, or discontinued?","href":"/faq/115002837312-what-happens-if-a-gift-is-backordered-out-of-stock-or-discontinued-"},{"title":"I want to receive a gift I added from another website, but it's only giving me the option to withdraw funds - how can I receive my gift?","href":"/faq/i-want-to-receive-a-gift-i-added-from-another-website-but-its-only-giving-me"},{"title":"I have an external gift that keeps getting purchased multiple times by my guests - why is this happening?","href":"/faq/i-have-an-external-gift-that-keeps-getting-purchased-multiple-times-by-my"},{"title":" I received a gift from my registry that I added from an external website, but I haven't received it - where is my gift? 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