I received a gift from my registry that I added from an external website, but I haven't received it - where is my gift?

If you added this item from an external website, then your guest would have been redirected directly to that store's website to make their purchase.

Unfortunately, we aren't able to see the order or shipping details of a gift purchased outside of Zola.

When your guests are redirected to an external website, we do ask them to share their order number with us, so you have it for your records in cases like this.

If you do not see this item on your Gift Tracker, or if the order number is missing from it, we recommend connecting with the gift giver to see if they have a status on the gift.

Questions in this section

Questions in this section

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I received a gift from my registry that I added from an external website, but I haven't received it - where is my gift? ","body":"If you added this item from an external website, then your guest would have been redirected directly to that store's website to make their purchase.\n\nUnfortunately, we aren't able to see the order or shipping details of a gift purchased outside of Zola. \n\nWhen your guests are redirected to an external website, we do ask them to share their order number with us, so you have it for your records in cases like this.\n\nIf you do not see this item on your [Gift Tracker](https://www.zola.com/registry/gift-tracker), or if the order number is missing from it, we recommend connecting with the gift giver to see if they have a status on the gift. \n","slug":"i-received-a-gift-from-my-registry-that-i-added-from-an-external-website-but","parentSection":{"title":"Receiving Gifts","slug":"115000736251-receiving-gifts","zendeskId":115000736251,"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":" Can I set up my registry to where guests can only ship gifts to my address?","href":"/faq/can-i-set-up-my-registry-to-where-guests-can-only-ship-gifts-to-my-address"},{"title":"How do I pay with Zola credits on the app? ","href":"/faq/360042134171-how-do-i-pay-with-zola-credits-on-the-app-"},{"title":"A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?","href":"/faq/360035208831-a-guest-purchased-a-gift-on-my-registry-from-another-website-can-you-give-me-an-update-as-to-where-it-is-"},{"title":"How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?","href":"/faq/115002839411-how-will-we-know-when-a-gift-has-been-purchased-off-our-registry-where-can-we-track-gifts-we-receive-"},{"title":"How and when will we actually receive our gifts at home?","href":"/faq/115002836992-how-and-when-will-we-actually-receive-our-gifts-at-home-"},{"title":"How do we keep track of who gave us what?","href":"/faq/115002837012-how-do-we-keep-track-of-who-gave-us-what-"},{"title":"How can we keep track of our thank you notes?","href":"/faq/115002837032-how-can-we-keep-track-of-our-thank-you-notes-"},{"title":"What is Zola store credit?","href":"/faq/115002837072-what-is-zola-store-credit-"},{"title":"What can we buy with a Zola gift card?","href":"/faq/360028431011-what-can-we-buy-with-a-zola-gift-card-"},{"title":"How do we redeem a Zola gift card?","href":"/faq/360028431471-how-do-we-redeem-a-zola-gift-card-"},{"title":"How can I exchange my gifts before they ship? Will my guests find out?","href":"/faq/115002837272-how-can-i-exchange-my-gifts-before-they-ship-will-my-guests-find-out-"},{"title":"How long can we wait to ship our gifts?","href":"/faq/115002839571-how-long-can-we-wait-to-ship-our-gifts-"},{"title":"What is a surprise gift? Why do we see this in our gift tracker?","href":"/faq/115002837292-what-is-a-surprise-gift-why-do-we-see-this-in-our-gift-tracker-"},{"title":"What happens if a gift is backordered, out of stock, or discontinued?","href":"/faq/115002837312-what-happens-if-a-gift-is-backordered-out-of-stock-or-discontinued-"},{"title":"I want to receive a gift I added from another website, but it's only giving me the option to withdraw funds - how can I receive my gift?","href":"/faq/i-want-to-receive-a-gift-i-added-from-another-website-but-its-only-giving-me"},{"title":"I have an external gift that keeps getting purchased multiple times by my guests - why is this happening?","href":"/faq/i-have-an-external-gift-that-keeps-getting-purchased-multiple-times-by-my"},{"title":" I received a gift from my registry that I added from an external website, but I haven't received it - where is my gift? ","href":"/faq/i-received-a-gift-from-my-registry-that-i-added-from-an-external-website-but"},{"title":"I ordered or received a gift card through Zola, when will I receive this?","href":"/faq/i-ordered-or-received-a-gift-card-through-zola-when-will-i-receive-this"},{"title":" I ordered a gift card but haven't received the redemption email, when will I get it?","href":"/faq/i-ordered-a-gift-card-but-havent-received-the-redemption-email-when-will-i"},{"title":"Why is there a difference between the number of gifts requested on my Manage Registry page vs. the number of gifts requested on my guest-facing registry page? 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