I requested my order to be canceled, but it shipped anyway - what do I do now?

We know it’s frustrating when your order can’t be canceled before it ships out!

To see what your options are for the next steps, please contact us with the order number, and we'll be happy to help get this resolved!

Questions in this section

Questions in this section

\n
Web Accessibility
\n \n\n\n\n\n\n\n \n ","userCtx":{"object_id":"67d44fb672733edffe1acc9a","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"yw-dashboard-v2-new-users":{"key":"yw-dashboard-v2-new-users","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"paper-guest-addressing-improvements-v4":{"key":"paper-guest-addressing-improvements-v4","state":"TEST","variation_key":"TEST-1"},"paper-free-samples-secondary-nav":{"key":"paper-free-samples-secondary-nav","state":"TEST","variation_key":"TEST"},"core-contact-collector-redesign":{"key":"core-contact-collector-redesign","state":"TEST","variation_key":"TEST"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"yw-dashboard-v2":{"key":"yw-dashboard-v2","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"website-signup-landing-v2":{"key":"website-signup-landing-v2","state":"TEST","variation_key":"TEST-2"},"paper-wedding-shower-invitation":{"key":"paper-wedding-shower-invitation","state":"TEST","variation_key":"TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"TEST","variation_key":"TEST"},"nav-paper-boutique":{"key":"nav-paper-boutique","state":"TEST","variation_key":"TEST"},"single-page-website-onboarding":{"key":"single-page-website-onboarding","state":"CONTROL","variation_key":"TEST-0"},"ww-edit-hide-customization":{"key":"ww-edit-hide-customization","state":"CONTROL","variation_key":"TEST-0"},"vendor-credits-payment-intent":{"key":"vendor-credits-payment-intent","state":"TEST","variation_key":"TEST"},"guest_list_desk_to_app":{"key":"guest_list_desk_to_app","state":"CONTROL","variation_key":"TEST-0"},"manage-registry-page-v2":{"key":"manage-registry-page-v2","state":"TEST","variation_key":"TEST-1"},"dstd-navigation-entry":{"key":"dstd-navigation-entry","state":"TEST","variation_key":"TEST"},"dstd-website-entry":{"key":"dstd-website-entry","state":"TEST","variation_key":"TEST"},"community":{"key":"community","state":"TEST","variation_key":"TEST"},"onboarding-v3-gp-mobile":{"key":"onboarding-v3-gp-mobile","state":"TEST","variation_key":"TEST-1"},"marketplace-event-spaces-v2":{"key":"marketplace-event-spaces-v2","state":"TEST","variation_key":"TEST"},"paper-add-ons":{"key":"paper-add-ons","state":"TEST","variation_key":"TEST"},"hero_nav_image_crop":{"key":"hero_nav_image_crop","state":"TEST","variation_key":"TEST"},"cards-registry-search-results":{"key":"cards-registry-search-results","state":"TEST","variation_key":"TEST"},"hero-image-customization":{"key":"hero-image-customization","state":"TEST","variation_key":"TEST"},"paper-pdp-suite-versions":{"key":"paper-pdp-suite-versions","state":"TEST","variation_key":"TEST-1"},"mobile-paper-preview":{"key":"mobile-paper-preview","state":"TEST","variation_key":"TEST"},"website-marquee-fix":{"key":"website-marquee-fix","state":"TEST","variation_key":"TEST"},"date-checkbox-update":{"key":"date-checkbox-update","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"},"cards-customization-panel":{"key":"cards-customization-panel","state":"TEST","variation_key":"TEST"},"change-design-improvements":{"key":"change-design-improvements","state":"TEST","variation_key":"TEST"},"checkout-payment-intents-release-ramp":{"key":"checkout-payment-intents-release-ramp","state":"TEST","variation_key":"TEST"},"core-desktop-nav-plan-flyout":{"key":"core-desktop-nav-plan-flyout","state":"TEST","variation_key":"TEST-1"},"marketplace-hide-boost-listing-link":{"key":"marketplace-hide-boost-listing-link","state":"TEST","variation_key":"TEST"},"content-quiz-experiment":{"key":"content-quiz-experiment","state":"CONTROL","variation_key":"TEST-0"},"checkout-better-hierarchy-v3":{"key":"checkout-better-hierarchy-v3","state":"TEST","variation_key":"TEST-1"},"ulp-txt-only-promo-banner":{"key":"ulp-txt-only-promo-banner","state":"TEST","variation_key":"TEST"},"edit-banner-migration":{"key":"edit-banner-migration","state":"TEST","variation_key":"TEST"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"gift-giver-reminder-timing-v4":{"key":"gift-giver-reminder-timing-v4","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"new-paper-type-signage":{"key":"new-paper-type-signage","state":"TEST","variation_key":"TEST"},"wedding-website-to-instant-registry-2":{"key":"wedding-website-to-instant-registry-2","state":"TEST","variation_key":"TEST-1"},"core-budget-tool-mini-quiz-entry-point":{"key":"core-budget-tool-mini-quiz-entry-point","state":"TEST","variation_key":"TEST-1"},"external-registries-synching-messaging":{"key":"external-registries-synching-messaging","state":"TEST","variation_key":"TEST"},"marketplace-post-inquiry-instant-registry-cross-conversion":{"key":"marketplace-post-inquiry-instant-registry-cross-conversion","state":"TEST","variation_key":"TEST-1"},"yw-wedding-essentials":{"key":"yw-wedding-essentials","state":"CONTROL","variation_key":"TEST-0"},"paper-premium-collections":{"key":"paper-premium-collections","state":"TEST","variation_key":"TEST"},"paper-table-number":{"key":"paper-table-number","state":"TEST","variation_key":"TEST"},"new-paper-type-napkins":{"key":"new-paper-type-napkins","state":"TEST","variation_key":"TEST"},"vm-quiz-payoff":{"key":"vm-quiz-payoff","state":"TEST","variation_key":"TEST-1"},"onboarding-gp-desktop-jan-2023":{"key":"onboarding-gp-desktop-jan-2023","state":"CONTROL","variation_key":"TEST-0"},"payment-intent-upgrade-ramp":{"key":"payment-intent-upgrade-ramp","state":"TEST","variation_key":"TEST"},"suites-nav":{"key":"suites-nav","state":"TEST","variation_key":"TEST"},"new-paper-type-stickers":{"key":"new-paper-type-stickers","state":"TEST","variation_key":"TEST"},"single-page-websites":{"key":"single-page-websites","state":"TEST","variation_key":"TEST"},"wedding-website-to-instant-registry":{"key":"wedding-website-to-instant-registry","state":"CONTROL","variation_key":"TEST-0"},"easy-publish-website":{"key":"easy-publish-website","state":"TEST","variation_key":"TEST"},"website-v2":{"key":"website-v2","state":"TEST","variation_key":"TEST"},"secondary-nav-diy":{"key":"secondary-nav-diy","state":"TEST","variation_key":"TEST"},"unify-paper-account":{"key":"unify-paper-account","state":"TEST","variation_key":"TEST"},"wedding-website-animations-2":{"key":"wedding-website-animations-2","state":"TEST","variation_key":"TEST-2"},"cards-pdp-refresh":{"key":"cards-pdp-refresh","state":"TEST","variation_key":"TEST"},"invites-promo-hide":{"key":"invites-promo-hide","state":"TEST","variation_key":"TEST"},"paper-default-quantity":{"key":"paper-default-quantity","state":"CONTROL","variation_key":"TEST-0"},"paper-pdp-suite-versions-v2":{"key":"paper-pdp-suite-versions-v2","state":"CONTROL","variation_key":"TEST-0"},"edit-experience-improvements":{"key":"edit-experience-improvements","state":"TEST","variation_key":"TEST"},"recaptcha-refactor":{"key":"recaptcha-refactor","state":"TEST","variation_key":"TEST"}}},"article":{"title":"I requested my order to be canceled, but it shipped anyway - what do I do now?","body":"We know it’s frustrating when your order can’t be canceled before it ships out! \n\nTo see what your options are for the next steps, please [contact us](https://www.zola.com/contact-us) with the order number, and we'll be happy to help get this resolved!\n","slug":"i-requested-my-order-to-be-canceled-but-it-shipped-anyway-what-do-i-do-now","parentSection":{"title":"Shipping and Returns","slug":"shipping-and-returns","business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"Does Zola offer free shipping and returns?","href":"/faq/360004776432-does-zola-offer-free-shipping-and-returns-"},{"title":"What is your return policy? How do I initiate a return?","href":"/faq/115002839511-what-is-your-return-policy-how-do-i-initiate-a-return-"},{"title":"Where can Zola products be shipped?","href":"/faq/where-can-zola-products-be-shipped"},{"title":"Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?","href":"/faq/360039934612-does-zola-ship-to-p-o-box-apo-fpo-or-dpo-addresses-"},{"title":"Does Zola offer free shipping?","href":"/faq/115002839971-does-zola-offer-free-shipping-"},{"title":"Does Zola offer expedited shipping?","href":"/faq/360050839291-does-zola-offer-expedited-shipping-"},{"title":"My tracking number says my order was returned to sender, what do I do? ","href":"/faq/my-tracking-number-says-my-order-was-returned-to-sender-what-do-i-do"},{"title":"My order is backordered, how can I cancel it? ","href":"/faq/360046971072-my-order-is-backordered-how-can-i-cancel-it-"},{"title":"Our gift arrived damaged. What should we do?","href":"/faq/115002837232-our-gift-arrived-damaged-what-should-we-do-"},{"title":"I want to return a gift I received from one of my external registries, can I do that through Zola?","href":"/faq/i-want-to-return-a-gift-i-received-from-one-of-my-external-registries-can-i"},{"title":"I received my order but I got the wrong item - what do I do? ","href":"/faq/i-received-my-order-but-i-got-the-wrong-item-what-do-i-do"},{"title":"My order is being shipped to the wrong address, what do I do?","href":"/faq/my-order-is-being-shipped-to-the-wrong-address-what-do-i-do"},{"title":"Why can't the item or gift I want ship to California?","href":"/faq/why-cant-the-item-or-gift-i-want-ship-to-california"},{"title":"I want to cancel an order I placed, how can I do that? ","href":"/faq/i-want-to-cancel-an-order-i-placed-how-can-i-do-that"},{"title":"I requested my order to be canceled, but it shipped anyway - what do I do now?","href":"/faq/i-requested-my-order-to-be-canceled-but-it-shipped-anyway-what-do-i-do-now"},{"title":"I placed an order with an incorrect billing address, what do I do?","href":"/faq/i-placed-an-order-with-an-incorrect-billing-address-what-do-i-do"},{"title":"My order didn't go through but I still see a pending charge on my credit card statement, what do I do?","href":"/faq/my-order-didnt-go-through-but-i-still-see-a-pending-charge-on-my-credit-card"},{"title":"I have multiple return labels for items I want to send back, can I combine them all into one box?","href":"/faq/i-have-multiple-return-labels-for-items-i-want-to-send-back-can-i-combine"},{"title":"I requested a return but I haven't received my label yet - where is it?","href":"/faq/i-requested-a-return-but-i-havent-received-my-label-yet-where-is-it"},{"title":"I got a notification about a refund, but that credit card is closed now - what do I do?","href":"/faq/i-got-a-notification-about-a-refund-but-that-credit-card-is-closed-now-what"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Registry","to":"/faq/category/115000342372-registry"}]},"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Registry","to":"/faq/category/115000342372-registry"},{"label":"Shipping and Returns","to":"/faq/category/115000342372-registry/shipping-and-returns"}],"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}}}},"__N_SSP":true},"page":"/faq/[faqArticleSlug]","query":{"faqArticleSlug":"i-requested-my-order-to-be-canceled-but-it-shipped-anyway-what-do-i-do-now"},"buildId":"web-preauth-a979bc4f13ea24c28beeee50ce54740065f695b2","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","APP_VERSION":"1.3.30","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true}