I want to return a gift I received from one of my external registries, can I do that through Zola?

Zola can only accept returns for items we shipped.

Not to worry though, you can request a return directly from the original retailer!

Here are some of the most common retailers that get added to Zola, along with their contact and return information. If you don't see the store you need on this list, head to their website and locate their contact or customer support information!

Amazon 1 (888) 280-4331 Contact

Bed Bath and Beyond 1 (800) 462-3966 Contact

Bloomingdales 1 (800) 777-0000 Contact

Crate & Barrel 1 (800) 967-6696 Contact

Heath Ceramics (415) 261-5552 x12 [email protected]

Macy's 1 (800) 289-6229 Contact

Pottery Barn 1 (888) 779-5176 [email protected]

Sur la table 1 (800) 243-0852 Contact

Target 1 (800) 440-0680 Contact

Wayfair 1 (844) 647-3755 Contact

West Elm 1 (888) 922-4119 [email protected]

Williams-Sonoma 1 (877) 812-6235 [email protected]

Questions in this section

Questions in this section

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want to return a gift I received from one of my external registries, can I do that through Zola?","body":"Zola can only accept returns for items we shipped. \n\nNot to worry though, you can request a return directly from the original retailer!\n\nHere are some of the most common retailers that get added to Zola, along with their contact and return information. If you don't see the store you need on this list, head to their website and locate their contact or customer support information!\n\n__Amazon__\n1 (888) 280-4331\n[Contact](https://www.amazon.com/gp/help/customer/display.html)\n\n__Bed Bath and Beyond__\n1 (800) 462-3966\n[Contact](https://www.bedbathandbeyond.com/store/knowledgecenter/home)\n\n__Bloomingdales__\n1 (800) 777-0000\n[Contact](https://www.customerservice-bloomingdales.com/app/contact)\n\n__Crate & Barrel__\n1 (800) 967-6696\n[Contact](https://www.crateandbarrel.com/customer-service/contact-us)\n\n__Heath Ceramics__\n(415) 261-5552 x12\ncustomerservice@heathceramics.com\n\n__Macy's__\n1 (800) 289-6229\n[Contact](https://www.customerservice-macys.com/)\n\n__Pottery Barn__\n1 (888) 779-5176\ncustomerservice@potterybarn.com\n\n__Sur la table__\n1 (800) 243-0852\n[Contact](https://www.surlatable.com/contactus)\n\n__Target__\n1 (800) 440-0680 \n[Contact](https://contactus.target.com/ContactUs/PreChatOrderExperience)\n\n__Wayfair__\n1 (844) 647-3755\n[Contact](https://www.wayfair.com/contact_us)\n\n__West Elm__\n1 (888) 922-4119 \ncustomerservice@westelm.com\n\n__Williams-Sonoma__\n1 (877) 812-6235 \ncustomerservice@williams-sonoma.com\n","slug":"i-want-to-return-a-gift-i-received-from-one-of-my-external-registries-can-i","parentSection":{"title":"Receiving Gifts","slug":"115000736251-receiving-gifts","zendeskId":115000736251,"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":" Can I set up my registry to where guests can only ship gifts to my address?","href":"/faq/can-i-set-up-my-registry-to-where-guests-can-only-ship-gifts-to-my-address"},{"title":"How do I pay with Zola credits on the app? ","href":"/faq/360042134171-how-do-i-pay-with-zola-credits-on-the-app-"},{"title":"A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?","href":"/faq/360035208831-a-guest-purchased-a-gift-on-my-registry-from-another-website-can-you-give-me-an-update-as-to-where-it-is-"},{"title":"How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?","href":"/faq/115002839411-how-will-we-know-when-a-gift-has-been-purchased-off-our-registry-where-can-we-track-gifts-we-receive-"},{"title":"How and when will we actually receive our gifts at home?","href":"/faq/115002836992-how-and-when-will-we-actually-receive-our-gifts-at-home-"},{"title":"How do we keep track of who gave us what?","href":"/faq/115002837012-how-do-we-keep-track-of-who-gave-us-what-"},{"title":"How can we keep track of our thank you notes?","href":"/faq/115002837032-how-can-we-keep-track-of-our-thank-you-notes-"},{"title":"What is Zola store credit?","href":"/faq/115002837072-what-is-zola-store-credit-"},{"title":"What can we buy with a Zola gift card?","href":"/faq/360028431011-what-can-we-buy-with-a-zola-gift-card-"},{"title":"How do we redeem a Zola gift card?","href":"/faq/360028431471-how-do-we-redeem-a-zola-gift-card-"},{"title":"How can I exchange my gifts before they ship? Will my guests find out?","href":"/faq/115002837272-how-can-i-exchange-my-gifts-before-they-ship-will-my-guests-find-out-"},{"title":"How long can we wait to ship our gifts?","href":"/faq/115002839571-how-long-can-we-wait-to-ship-our-gifts-"},{"title":"What is a surprise gift? Why do we see this in our gift tracker?","href":"/faq/115002837292-what-is-a-surprise-gift-why-do-we-see-this-in-our-gift-tracker-"},{"title":"What happens if a gift is backordered, out of stock, or discontinued?","href":"/faq/115002837312-what-happens-if-a-gift-is-backordered-out-of-stock-or-discontinued-"},{"title":"I want to receive a gift I added from another website, but it's only giving me the option to withdraw funds - how can I receive my gift?","href":"/faq/i-want-to-receive-a-gift-i-added-from-another-website-but-its-only-giving-me"},{"title":"I have an external gift that keeps getting purchased multiple times by my guests - why is this happening?","href":"/faq/i-have-an-external-gift-that-keeps-getting-purchased-multiple-times-by-my"},{"title":" I received a gift from my registry that I added from an external website, but I haven't received it - where is my gift? ","href":"/faq/i-received-a-gift-from-my-registry-that-i-added-from-an-external-website-but"},{"title":"I ordered or received a gift card through Zola, when will I receive this?","href":"/faq/i-ordered-or-received-a-gift-card-through-zola-when-will-i-receive-this"},{"title":" I ordered a gift card but haven't received the redemption email, when will I get it?","href":"/faq/i-ordered-a-gift-card-but-havent-received-the-redemption-email-when-will-i"},{"title":"Why is there a difference between the number of gifts requested on my Manage Registry page vs. the number of gifts requested on my guest-facing registry page? 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