My order is being shipped to the wrong address, what do I do?

If your order is being shipped to an incorrect address, please reach out to us and we'll do our best to update the shipping address before the order ships out.

Please contact us with the following information:

  • Your name
  • Your order number
  • The correct shipping address

Please note: if the order has already shipped, we won't be able to change the address, but we'll still do our best to help. If this happens, please contact us for the next steps.

Questions in this section

Questions in this section

\n
Web Accessibility
\n \n\n\n\n\n\n\n \n ","userCtx":{"object_id":"67d44dbb6cc9d533e79a3f3b","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"yw-dashboard-v2-new-users":{"key":"yw-dashboard-v2-new-users","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"paper-guest-addressing-improvements-v4":{"key":"paper-guest-addressing-improvements-v4","state":"TEST","variation_key":"TEST-1"},"paper-free-samples-secondary-nav":{"key":"paper-free-samples-secondary-nav","state":"TEST","variation_key":"TEST"},"core-contact-collector-redesign":{"key":"core-contact-collector-redesign","state":"TEST","variation_key":"TEST"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"CONTROL","variation_key":"TEST-0"},"yw-dashboard-v2":{"key":"yw-dashboard-v2","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"website-signup-landing-v2":{"key":"website-signup-landing-v2","state":"TEST","variation_key":"TEST-1"},"paper-wedding-shower-invitation":{"key":"paper-wedding-shower-invitation","state":"TEST","variation_key":"TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"nav-paper-boutique":{"key":"nav-paper-boutique","state":"TEST","variation_key":"TEST"},"single-page-website-onboarding":{"key":"single-page-website-onboarding","state":"CONTROL","variation_key":"TEST-0"},"ww-edit-hide-customization":{"key":"ww-edit-hide-customization","state":"TEST","variation_key":"TEST-1"},"vendor-credits-payment-intent":{"key":"vendor-credits-payment-intent","state":"TEST","variation_key":"TEST"},"guest_list_desk_to_app":{"key":"guest_list_desk_to_app","state":"TEST","variation_key":"TEST-1"},"manage-registry-page-v2":{"key":"manage-registry-page-v2","state":"TEST","variation_key":"TEST-2"},"dstd-navigation-entry":{"key":"dstd-navigation-entry","state":"TEST","variation_key":"TEST"},"dstd-website-entry":{"key":"dstd-website-entry","state":"TEST","variation_key":"TEST"},"community":{"key":"community","state":"TEST","variation_key":"TEST"},"onboarding-v3-gp-mobile":{"key":"onboarding-v3-gp-mobile","state":"CONTROL","variation_key":"TEST-0"},"marketplace-event-spaces-v2":{"key":"marketplace-event-spaces-v2","state":"TEST","variation_key":"TEST"},"paper-add-ons":{"key":"paper-add-ons","state":"TEST","variation_key":"TEST"},"hero_nav_image_crop":{"key":"hero_nav_image_crop","state":"TEST","variation_key":"TEST"},"cards-registry-search-results":{"key":"cards-registry-search-results","state":"TEST","variation_key":"TEST"},"hero-image-customization":{"key":"hero-image-customization","state":"TEST","variation_key":"TEST"},"paper-pdp-suite-versions":{"key":"paper-pdp-suite-versions","state":"TEST","variation_key":"TEST-1"},"mobile-paper-preview":{"key":"mobile-paper-preview","state":"TEST","variation_key":"TEST"},"website-marquee-fix":{"key":"website-marquee-fix","state":"TEST","variation_key":"TEST"},"date-checkbox-update":{"key":"date-checkbox-update","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"},"cards-customization-panel":{"key":"cards-customization-panel","state":"TEST","variation_key":"TEST"},"change-design-improvements":{"key":"change-design-improvements","state":"TEST","variation_key":"TEST"},"checkout-payment-intents-release-ramp":{"key":"checkout-payment-intents-release-ramp","state":"TEST","variation_key":"TEST"},"core-desktop-nav-plan-flyout":{"key":"core-desktop-nav-plan-flyout","state":"TEST","variation_key":"TEST-1"},"marketplace-hide-boost-listing-link":{"key":"marketplace-hide-boost-listing-link","state":"TEST","variation_key":"TEST"},"content-quiz-experiment":{"key":"content-quiz-experiment","state":"TEST","variation_key":"TEST-2"},"checkout-better-hierarchy-v3":{"key":"checkout-better-hierarchy-v3","state":"TEST","variation_key":"TEST-2"},"ulp-txt-only-promo-banner":{"key":"ulp-txt-only-promo-banner","state":"TEST","variation_key":"TEST"},"edit-banner-migration":{"key":"edit-banner-migration","state":"TEST","variation_key":"TEST"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"gift-giver-reminder-timing-v4":{"key":"gift-giver-reminder-timing-v4","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"new-paper-type-signage":{"key":"new-paper-type-signage","state":"TEST","variation_key":"TEST"},"wedding-website-to-instant-registry-2":{"key":"wedding-website-to-instant-registry-2","state":"TEST","variation_key":"TEST-1"},"core-budget-tool-mini-quiz-entry-point":{"key":"core-budget-tool-mini-quiz-entry-point","state":"TEST","variation_key":"TEST-1"},"external-registries-synching-messaging":{"key":"external-registries-synching-messaging","state":"TEST","variation_key":"TEST"},"marketplace-post-inquiry-instant-registry-cross-conversion":{"key":"marketplace-post-inquiry-instant-registry-cross-conversion","state":"CONTROL","variation_key":"TEST-0"},"yw-wedding-essentials":{"key":"yw-wedding-essentials","state":"TEST","variation_key":"TEST-1"},"paper-premium-collections":{"key":"paper-premium-collections","state":"TEST","variation_key":"TEST"},"paper-table-number":{"key":"paper-table-number","state":"TEST","variation_key":"TEST"},"new-paper-type-napkins":{"key":"new-paper-type-napkins","state":"TEST","variation_key":"TEST"},"vm-quiz-payoff":{"key":"vm-quiz-payoff","state":"TEST","variation_key":"TEST-1"},"onboarding-gp-desktop-jan-2023":{"key":"onboarding-gp-desktop-jan-2023","state":"TEST","variation_key":"TEST-1"},"payment-intent-upgrade-ramp":{"key":"payment-intent-upgrade-ramp","state":"TEST","variation_key":"TEST"},"suites-nav":{"key":"suites-nav","state":"TEST","variation_key":"TEST"},"new-paper-type-stickers":{"key":"new-paper-type-stickers","state":"TEST","variation_key":"TEST"},"single-page-websites":{"key":"single-page-websites","state":"TEST","variation_key":"TEST"},"wedding-website-to-instant-registry":{"key":"wedding-website-to-instant-registry","state":"TEST","variation_key":"TEST-1"},"easy-publish-website":{"key":"easy-publish-website","state":"TEST","variation_key":"TEST"},"website-v2":{"key":"website-v2","state":"TEST","variation_key":"TEST"},"secondary-nav-diy":{"key":"secondary-nav-diy","state":"TEST","variation_key":"TEST"},"unify-paper-account":{"key":"unify-paper-account","state":"TEST","variation_key":"TEST"},"wedding-website-animations-2":{"key":"wedding-website-animations-2","state":"CONTROL","variation_key":"TEST-0"},"cards-pdp-refresh":{"key":"cards-pdp-refresh","state":"TEST","variation_key":"TEST"},"invites-promo-hide":{"key":"invites-promo-hide","state":"TEST","variation_key":"TEST"},"paper-default-quantity":{"key":"paper-default-quantity","state":"TEST","variation_key":"TEST-2"},"paper-pdp-suite-versions-v2":{"key":"paper-pdp-suite-versions-v2","state":"CONTROL","variation_key":"TEST-0"},"edit-experience-improvements":{"key":"edit-experience-improvements","state":"TEST","variation_key":"TEST"},"recaptcha-refactor":{"key":"recaptcha-refactor","state":"TEST","variation_key":"TEST"}}},"article":{"title":"My order is being shipped to the wrong address, what do I do?","body":"If your order is being shipped to an incorrect address, please reach out to us and we'll do our best to update the shipping address before the order ships out. \n\nPlease [contact us](https://www.zola.com/contact-us) with the following information:\n\n- Your name\n- Your order number\n- The correct shipping address\n\nPlease note: if the order has already shipped, we won't be able to change the address, but we'll still do our best to help. If this happens, please contact us for the next steps.\n","slug":"my-order-is-being-shipped-to-the-wrong-address-what-do-i-do","parentSection":{"title":"Shipping and Returns","slug":"shipping-and-returns","business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"Does Zola offer free shipping and returns?","href":"/faq/360004776432-does-zola-offer-free-shipping-and-returns-"},{"title":"What is your return policy? How do I initiate a return?","href":"/faq/115002839511-what-is-your-return-policy-how-do-i-initiate-a-return-"},{"title":"Where can Zola products be shipped?","href":"/faq/where-can-zola-products-be-shipped"},{"title":"Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?","href":"/faq/360039934612-does-zola-ship-to-p-o-box-apo-fpo-or-dpo-addresses-"},{"title":"Does Zola offer free shipping?","href":"/faq/115002839971-does-zola-offer-free-shipping-"},{"title":"Does Zola offer expedited shipping?","href":"/faq/360050839291-does-zola-offer-expedited-shipping-"},{"title":"My tracking number says my order was returned to sender, what do I do? ","href":"/faq/my-tracking-number-says-my-order-was-returned-to-sender-what-do-i-do"},{"title":"My order is backordered, how can I cancel it? ","href":"/faq/360046971072-my-order-is-backordered-how-can-i-cancel-it-"},{"title":"Our gift arrived damaged. What should we do?","href":"/faq/115002837232-our-gift-arrived-damaged-what-should-we-do-"},{"title":"I want to return a gift I received from one of my external registries, can I do that through Zola?","href":"/faq/i-want-to-return-a-gift-i-received-from-one-of-my-external-registries-can-i"},{"title":"I received my order but I got the wrong item - what do I do? ","href":"/faq/i-received-my-order-but-i-got-the-wrong-item-what-do-i-do"},{"title":"My order is being shipped to the wrong address, what do I do?","href":"/faq/my-order-is-being-shipped-to-the-wrong-address-what-do-i-do"},{"title":"Why can't the item or gift I want ship to California?","href":"/faq/why-cant-the-item-or-gift-i-want-ship-to-california"},{"title":"I want to cancel an order I placed, how can I do that? ","href":"/faq/i-want-to-cancel-an-order-i-placed-how-can-i-do-that"},{"title":"I requested my order to be canceled, but it shipped anyway - what do I do now?","href":"/faq/i-requested-my-order-to-be-canceled-but-it-shipped-anyway-what-do-i-do-now"},{"title":"I placed an order with an incorrect billing address, what do I do?","href":"/faq/i-placed-an-order-with-an-incorrect-billing-address-what-do-i-do"},{"title":"My order didn't go through but I still see a pending charge on my credit card statement, what do I do?","href":"/faq/my-order-didnt-go-through-but-i-still-see-a-pending-charge-on-my-credit-card"},{"title":"I have multiple return labels for items I want to send back, can I combine them all into one box?","href":"/faq/i-have-multiple-return-labels-for-items-i-want-to-send-back-can-i-combine"},{"title":"I requested a return but I haven't received my label yet - where is it?","href":"/faq/i-requested-a-return-but-i-havent-received-my-label-yet-where-is-it"},{"title":"I got a notification about a refund, but that credit card is closed now - what do I do?","href":"/faq/i-got-a-notification-about-a-refund-but-that-credit-card-is-closed-now-what"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Registry","to":"/faq/category/115000342372-registry"}]},"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Registry","to":"/faq/category/115000342372-registry"},{"label":"Shipping and Returns","to":"/faq/category/115000342372-registry/shipping-and-returns"}],"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}}}},"__N_SSP":true},"page":"/faq/[faqArticleSlug]","query":{"faqArticleSlug":"my-order-is-being-shipped-to-the-wrong-address-what-do-i-do"},"buildId":"web-preauth-a979bc4f13ea24c28beeee50ce54740065f695b2","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","APP_VERSION":"1.3.30","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true}