L. Sanborn Photo

Emma, First and foremost, I want to sincerely thank you for taking the time to share your experience — even though it’s incredibly difficult to read, I truly appreciate the honesty. I’m deeply sorry that your experience with me fell short of your expectations, especially during such a meaningful and once-in-a-lifetime occasion. Your wedding day deserved the utmost care, professionalism, and clarity, and I’m heartbroken to know that my actions—or lack thereof—left you feeling frustrated, unheard, and disappointed. Regarding the posing at your wedding, I understand now that you expected a more structured and varied approach based on your engagement session. My intention was to repeat some of the poses that photographed well and that many couples love, especially if they worked beautifully for you during the engagement shoot. Had I known you were hoping for a completely fresh approach, I would have absolutely adjusted — and I apologize for not clarifying that expectation beforehand. That’s a valuable lesson for me going forward. As for the groomsmen photos, I occasionally shift my direction to a more casual “do whatever you like” approach when prompts aren't landing or the group seems unsure — not to disengage, but to avoid making anyone feel uncomfortable or overly staged. Still, I hear your concern and will be more intentional with group dynamics in the future. On the topic of communication, I completely understand your frustration. Last season was an incredibly demanding one, and while that’s not an excuse, it is the reality I was navigating — one I did not handle as well as I should have. I take full ownership of that. Your insight about needing more proactive, direct updates is completely fair, and it’s something I’ve been working hard to improve — including learning to manage my ADHD more effectively so I can better support my clients no matter how busy the season gets. The hard drive malfunction and photo loss was devastating, and I can’t put into words how deeply sorry I am that it impacted you. When I shared how upset I was, it was only ever intended to express how seriously I took the situation and how much I cared — never to deflect or make it about me. I’m truly sorry if that came across otherwise. I should have communicated the issue immediately instead of waiting to resolve it behind the scenes first — that delay understandably damaged your trust, and I regret it deeply. I know that at the end of the day, intentions don’t undo impact. This was your wedding — a day you will remember forever — and the experience you had with me caused you stress and pain. For that, I am so sorry. I’m also genuinely relieved and grateful that the photos were recovered and that you love them. That was my top priority, and I did everything in my power to make that miracle happen. While I can’t change what happened, I have absolutely learned from it. Your feedback has already helped me improve my systems, backup processes, and communication habits. Thank you again for your honesty, and I truly wish you both nothing but happiness and peace as you continue your life together. Warmly, Lauren