The Mirage

Dear Regina, Thank you for your detailed review. I'm truly sorry your wedding experience did not meet your expectations. We understand how important this day is and always aim to deliver a seamless, memorable celebration. That said, I’d like to share some context and respond to several concerns. Ceremony Seating & Guest Count Your final confirmed headcount was 140. However, over 170 guests arrived. At your husband’s urgent request—“Please get me whatever you need to, I’ll pay for it”—we immediately brought out extra tables and chairs to accommodate everyone. We charged for only 30 additional guests, even though we served many more. While we tried to manage the situation discreetly, your frustration was noted. Climate Control The thermostat was set to 65°F and functioned properly. With 90-degree heat outside and guests moving in and out, the space may have felt warmer. We sympathize, but the system was running as expected. Rehearsal Access Rehearsals are offered as a courtesy and require staffing and access outside your event day. On July 3, another event was being set up in Salon B. Your party was briefly held in the foyer before being moved to an alternate ballroom. Our team made immediate adjustments to accommodate you. We regret any confusion, but your rehearsal was honored professionally despite scheduling constraints. Entrée Selection You were not served roast beef. As outlined in your signed contract and emails, your menu included sliced beef tenderloin with mushroom demi-glace—not filet mignon. Our culinary team prepared and served exactly what was agreed upon. Due to the 30+ additional guests, our kitchen had to pull product from a separate event scheduled for the next day to ensure every guest received an entrée. This effort was carried out swiftly and without delay—though unfortunately, it went unacknowledged. Champagne Toast Champagne was placed on every table, including the head table. Additionally, Pamela created a champagne tower at your request—something not typically offered—because she wanted to enhance your celebration. While we provided the setup and tools, it was up to your party to initiate the toast. Guest Conduct & Final Thoughts Several guests were seen vaping or smoking marijuana indoors, while others attempted to leave with open alcohol—violations of our liquor license. Our team addressed these issues discreetly, but they added strain to event management. While we don’t blame clients for individual guest actions, it’s important to acknowledge how this impacted operations. Many guests arrived late—some around 10 PM—simply to access the bar. This is something we typically do not allow without advance notice and would normally charge for. However, due to the unpredictable flow, it became nearly impossible to track in real time. Despite all this, our staff rose to the occasion—seating, feeding, and serving over 170 guests without delay. Food was even pulled from another scheduled event to ensure no guest went without. Regina, we’re truly sorry parts of your experience fell short, but we stand behind the extraordinary effort our team made to adapt and deliver under challenging, unplanned circumstances. Wishing you and your husband all the best, The Mirage Banquet Team