How does the dispute resolution process work?

  • Once you have disputed the review our team will begin to investigate your claim. Typically, someone will follow up with you to let you know what action will take place next within 3 business days of receiving your initial email.
  • Please note, that if our team reaches out to a reviewer for documentation or to request edits, the reviewer has 7 days from initial contact from our team to respond in order to ensure timeliness of the dispute process. If the reviewer does not respond within 7 days, we will make our determination without their input.
  • The Zola team has ultimate decision making power on whether a review should remain posted - we'll determine this in accordance with our Vendor Review Terms and Conditions (read here)

Questions in this section

Questions in this section

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