I forgot my password–help!

We've all been there! Follow these simple steps and you'll be back in no time.

  1. Go to http://www.zola.com/
  2. Click "Log In" at the top right-hand side of the page.
  3. Just below the space to enter your password, you'll see "Forgot Password?"-click on that, and you'll be asked to enter your email address.screen_shot_2022-04-21_at_12.47.53_pm.pngscreen_shot_2022-04-21_at_12.48.27_pm.png
  4. Click "Submit" and check for an email with instructions on resetting your password. That should do the trick, but feel free to contact us if you have any further trouble whatsoever. We're always happy to help!

Working from the app?

You can request a password reset from the log in screen by clicking the Forgot option there.

img_2078.png

Questions in this section

Questions in this section

\n
Web Accessibility
\n \n\n\n\n\n\n\n \n ","userCtx":{"object_id":"6875015611c30c6042485aa3","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"wedding-website-navigation-redesign":{"key":"wedding-website-navigation-redesign","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"cart-modal-guest-checkout":{"key":"cart-modal-guest-checkout","state":"TEST","variation_key":"TEST"},"paper-ulp-optimization-exp-3":{"key":"paper-ulp-optimization-exp-3","state":"CONTROL","variation_key":"TEST-0"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"unbounce-std-onboard-landing":{"key":"unbounce-std-onboard-landing","state":"CONTROL","variation_key":"TEST-0"},"unbounce-design-website-mobile":{"key":"unbounce-design-website-mobile","state":"TEST","variation_key":"TEST-1"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"marketplace-multi-inquiry-photos-mweb":{"key":"marketplace-multi-inquiry-photos-mweb","state":"TEST","variation_key":"TEST-1"},"post-general-planning-quick-start-guide":{"key":"post-general-planning-quick-start-guide","state":"CONTROL","variation_key":"TEST-0"},"website-customization-mweb":{"key":"website-customization-mweb","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"improve-mweb-postauth-nav-products-2":{"key":"improve-mweb-postauth-nav-products-2","state":"CONTROL","variation_key":"TEST-0"},"unbounce-design-homepage-mobile":{"key":"unbounce-design-homepage-mobile","state":"CONTROL","variation_key":"TEST-0"},"marketplace-multi-inquiry-photos":{"key":"marketplace-multi-inquiry-photos","state":"CONTROL","variation_key":"TEST-0"},"wedding-website-navigation-redesign-3":{"key":"wedding-website-navigation-redesign-3","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"paper-samples-favorites-remove-customization":{"key":"paper-samples-favorites-remove-customization","state":"CONTROL","variation_key":"TEST-0"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"marketplace-listing-page-gallery-optimizations":{"key":"marketplace-listing-page-gallery-optimizations","state":"TEST","variation_key":"TEST-1"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"marketplace-onboarding-reordering":{"key":"marketplace-onboarding-reordering","state":"TEST","variation_key":"TEST-2"},"recaptcha-refactor":{"key":"recaptcha-refactor","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"}}},"article":{"title":"I forgot my password–help!","body":"We've all been there! Follow these simple steps and you'll be back in no time.\n\n1. Go to [http://www.zola.com/](/)\n2. Click \"Log In\" at the top right-hand side of the page.\n3. Just below the space to enter your password, you'll see \"Forgot Password?\"-click on that, and you'll be asked to enter your email address.![screen_shot_2022-04-21_at_12.47.53_pm.png](//images.ctfassets.net/77l22z9el0aa/4ylRC7lTH01Bvi92PL0syt/74745259d87fd8844681e4980cb9b9c3/screen_shot_2022-04-21_at_12.47.53_pm.png)![screen_shot_2022-04-21_at_12.48.27_pm.png](//images.ctfassets.net/77l22z9el0aa/TAMCS5tW7i9Z66ffmCtSz/799f411be6ddf64fa0526cfe5396f911/screen_shot_2022-04-21_at_12.48.27_pm.png)\n4. Click \"Submit\" and check for an email with instructions on resetting your password. That should do the trick, but feel free to [contact](/contact-us) us if you have any further trouble whatsoever. We're always happy to help!\n\n**Working from the app?** \n\nYou can request a password reset from the log in screen by clicking the _Forgot_ option there. \n\n![img_2078.png](//images.ctfassets.net/77l22z9el0aa/2dnVX1NW3vEq8Hw8PmJyN4/165495b645b2a915f850302c81cf0690/img_2078.png)","slug":"115002838911-i-forgot-my-password-help-","parentSection":{"title":"Account Management","slug":"115000736671-account-management","zendeskId":115000736671,"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"Is Zola safe and secure to use as my wedding registry?","href":"/faq/6883051767181-is-zola-safe-and-secure-to-use-as-my-wedding-registry-"},{"title":"How long is my account live for?","href":"/faq/115001765832-how-long-is-my-account-live-for-"},{"title":"How do I delete my website/registry?","href":"/faq/115001755171-how-do-i-delete-my-website-registry-"},{"title":"I forgot my password–help!","href":"/faq/115002838911-i-forgot-my-password-help-"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Account","to":"/faq/category/200024603-account"}]},"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Account","to":"/faq/category/200024603-account"},{"label":"Account Management","to":"/faq/category/200024603-account/115000736671-account-management"}],"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}}}},"__N_SSP":true},"page":"/faq/[faqArticleSlug]","query":{"faqArticleSlug":"115002838911-i-forgot-my-password-help-"},"buildId":"web-preauth-348ae07a9fd4633bc09bc95f0b3d4bbd8c87c8d1","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"APP_VERSION":"1.3.83","MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true,"scriptLoader":[]}