Can I cancel my Invites + Paper order? I made a mistake!

After placing your Invites + Paper order, you'll have 2 hours to cancel through the link provided in your Order Confirmation email, shown below:

screen_shot_2022-04-13_at_12.58.53_pm.png

From your Orders + Drafts page, if you click into the Orders tab your most recent order will be listed at the top, with an option to "Order More" or "Cancel Order."

screen_shot_2022-04-13_at_3.08.01_pm.png

To cancel your order, choose the "Cancel Order" option and then choose "Cancel Order" again on the following pop up window.

screen_shot_2022-04-13_at_3.08.07_pm.png

If you made a mistake in printing, or need to cancel an order once that two hour self cancellation window has closed, please reach out to Team-Z.


Questions in this section


Questions in this section

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Web Accessibility
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I made a mistake!","body":"After placing your Invites + Paper order, you'll have 2 hours to cancel through the link provided in your Order Confirmation email, shown below: \n\n![screen_shot_2022-04-13_at_12.58.53_pm.png](//images.ctfassets.net/77l22z9el0aa/63sfYof5tVGZ5cYzm9FfE2/de393f4f128cc09ee6301dff8ed5b6fe/screen_shot_2022-04-13_at_12.58.53_pm.png)\n\nFrom your _[Orders + Drafts](/wedding-planning/projects/finished)_ page, if you click into the _Orders_ tab your most recent order will be listed at the top, with an option to \"Order More\" or \"Cancel Order.\"\n\n![screen_shot_2022-04-13_at_3.08.01_pm.png](//images.ctfassets.net/77l22z9el0aa/7Fo8ZCJPNjZrNUbJSPuJjW/37950370b49291670fa9e75f6b241c39/screen_shot_2022-04-13_at_3.08.01_pm.png)\n\nTo cancel your order, choose the \"Cancel Order\" option and then choose \"Cancel Order\" again on the following pop up window. \n\n![screen_shot_2022-04-13_at_3.08.07_pm.png](//images.ctfassets.net/77l22z9el0aa/oegdFRd9C8kaZ6iPMs61r/485f3745dadeacdf8e1b07290ffc1692/screen_shot_2022-04-13_at_3.08.07_pm.png)\n\nIf you made a mistake in printing, or need to cancel an order once that two hour self cancellation window has closed, please [reach out to Team-Z](mailto:support@zola.com).","slug":"360009618351-can-i-cancel-my-invites-paper-order-i-made-a-mistake-","parentSection":{"title":"Ordering Questions","slug":"360007086911-ordering-questions","zendeskId":360007086911,"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"Can I cancel my Invites + Paper order? 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