Can I request a price adjustment if Zola reduces the price of an item after I purchase it?

Yes! If we permanently reduce the price of an item, we can adjust the price at your request within 14 days of your order date. If your item qualifies, we'll refund the price difference to your original form of payment.

Please email usto submit a price adjustment request.


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If we _permanently_ reduce the price of an item, we can adjust the price at your request within 14 days of your order date. 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