I ordered furniture and built it, but it’s not right - can I return it?

We're so sorry to hear that your furniture isn't working out as you had hoped. While we cannot accept returns of assembled furniture, we are happy to help in any way that we can. Please contact us with your order number and a description of the issue, and we'll see what we can do!

You can learn more about our return policy here.


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Questions in this section

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