My domain is loading very slowly or not loading at all

If you find your domain is loading slowly or possibly not loading at all, the issue might be with the communication protocol you have set up.

GoDaddy, our partner and the domain provider, is no longer installing SSL certificates for forwarded domains. This means that when your custom domain is searched using HTTPS:// at the beginning of your URL, the website might not be found or cause a loading delay.

To resolve this issue we would like to make the following suggestions:

  • If the site is searched via http://customdomain - it will work successfully
  • If you'd like to make sure https:// is also possible, redirect.pizza has a free option for 100,000 searches

Questions in this section

Questions in this section

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Web Accessibility
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","userCtx":{"object_id":"67d4ae57a48e45e52b7c2149","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"yw-dashboard-v2-new-users":{"key":"yw-dashboard-v2-new-users","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"paper-guest-addressing-improvements-v4":{"key":"paper-guest-addressing-improvements-v4","state":"CONTROL","variation_key":"TEST-0"},"paper-free-samples-secondary-nav":{"key":"paper-free-samples-secondary-nav","state":"TEST","variation_key":"TEST"},"core-contact-collector-redesign":{"key":"core-contact-collector-redesign","state":"TEST","variation_key":"TEST"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"yw-dashboard-v2":{"key":"yw-dashboard-v2","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"website-signup-landing-v2":{"key":"website-signup-landing-v2","state":"CONTROL","variation_key":"TEST-0"},"paper-wedding-shower-invitation":{"key":"paper-wedding-shower-invitation","state":"TEST","variation_key":"TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"nav-paper-boutique":{"key":"nav-paper-boutique","state":"TEST","variation_key":"TEST"},"single-page-website-onboarding":{"key":"single-page-website-onboarding","state":"TEST","variation_key":"TEST-1"},"ww-edit-hide-customization":{"key":"ww-edit-hide-customization","state":"TEST","variation_key":"TEST-1"},"vendor-credits-payment-intent":{"key":"vendor-credits-payment-intent","state":"TEST","variation_key":"TEST"},"guest_list_desk_to_app":{"key":"guest_list_desk_to_app","state":"TEST","variation_key":"TEST-1"},"manage-registry-page-v2":{"key":"manage-registry-page-v2","state":"TEST","variation_key":"TEST-2"},"dstd-navigation-entry":{"key":"dstd-navigation-entry","state":"TEST","variation_key":"TEST"},"dstd-website-entry":{"key":"dstd-website-entry","state":"TEST","variation_key":"TEST"},"community":{"key":"community","state":"TEST","variation_key":"TEST"},"onboarding-v3-gp-mobile":{"key":"onboarding-v3-gp-mobile","state":"TEST","variation_key":"TEST-1"},"marketplace-event-spaces-v2":{"key":"marketplace-event-spaces-v2","state":"TEST","variation_key":"TEST"},"paper-add-ons":{"key":"paper-add-ons","state":"TEST","variation_key":"TEST"},"hero_nav_image_crop":{"key":"hero_nav_image_crop","state":"TEST","variation_key":"TEST"},"cards-registry-search-results":{"key":"cards-registry-search-results","state":"TEST","variation_key":"TEST"},"hero-image-customization":{"key":"hero-image-customization","state":"TEST","variation_key":"TEST"},"paper-pdp-suite-versions":{"key":"paper-pdp-suite-versions","state":"CONTROL","variation_key":"TEST-0"},"mobile-paper-preview":{"key":"mobile-paper-preview","state":"TEST","variation_key":"TEST"},"website-marquee-fix":{"key":"website-marquee-fix","state":"TEST","variation_key":"TEST"},"date-checkbox-update":{"key":"date-checkbox-update","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"},"cards-customization-panel":{"key":"cards-customization-panel","state":"TEST","variation_key":"TEST"},"change-design-improvements":{"key":"change-design-improvements","state":"TEST","variation_key":"TEST"},"checkout-payment-intents-release-ramp":{"key":"checkout-payment-intents-release-ramp","state":"TEST","variation_key":"TEST"},"core-desktop-nav-plan-flyout":{"key":"core-desktop-nav-plan-flyout","state":"TEST","variation_key":"TEST-1"},"marketplace-hide-boost-listing-link":{"key":"marketplace-hide-boost-listing-link","state":"TEST","variation_key":"TEST"},"content-quiz-experiment":{"key":"content-quiz-experiment","state":"CONTROL","variation_key":"TEST-0"},"checkout-better-hierarchy-v3":{"key":"checkout-better-hierarchy-v3","state":"TEST","variation_key":"TEST-2"},"ulp-txt-only-promo-banner":{"key":"ulp-txt-only-promo-banner","state":"TEST","variation_key":"TEST"},"edit-banner-migration":{"key":"edit-banner-migration","state":"TEST","variation_key":"TEST"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"gift-giver-reminder-timing-v4":{"key":"gift-giver-reminder-timing-v4","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"new-paper-type-signage":{"key":"new-paper-type-signage","state":"TEST","variation_key":"TEST"},"wedding-websi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domain is loading very slowly or not loading at all","body":"If you find your domain is loading slowly or possibly not loading at all, the issue might be with the communication protocol you have set up. \n\nGoDaddy, our partner and the domain provider, is no longer installing SSL certificates for forwarded domains. __This means that when your custom domain is searched using HTTPS:// at the beginning of your URL, the website might not be found or cause a loading delay.__\n\nTo resolve this issue we would like to make the following suggestions: \n\n- If the site is searched via http://customdomain - it will work successfully\n- If you'd like to make sure https:// is also possible, [redirect.pizza](https://redirect.pizza/) has a free option for 100,000 searches","slug":"my-domain-is-loading-very-slowly-or-not-loading-at-all-help","parentSection":{"title":"Wedding Website 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very slowly or not loading at all","href":"/faq/my-domain-is-loading-very-slowly-or-not-loading-at-all-help"},{"title":"Do you offer custom domain masking?","href":"/faq/360010513132-do-you-offer-custom-domain-masking-"},{"title":"I accidentally set up a domain with domain masking, help!","href":"/faq/i-accidentally-purchased-a-domain-with-domain-masking-help"},{"title":"How can I change my wedding website URL?","href":"/faq/115001765672-how-can-i-change-my-wedding-website-url-"},{"title":"How do I connect a domain name I purchased somewhere else to my wedding website?","href":"/faq/115001755071-how-do-i-connect-a-domain-name-i-purchased-somewhere-else-to-my-wedding-website-"},{"title":"How do I find my Zola wedding website URL?","href":"/faq/360000962472-how-do-i-find-my-zola-wedding-website-url-"},{"title":"How do I turn off auto-renewal on my domain?","href":"/faq/auto-renewal"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Wedding 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