“I feel very fortunate that we were able to celebrate our wedding at such a beautiful venue. The setting was truly stunning, and leading up to the big day, the staff were incredibly helpful and attentive. They made the planning process smooth and stress-free, which I really appreciated.
Additionally, the list of recommended vendors they provided was absolutely fantastic. I have to give special thanks to Four Rivers Barbecue, Cocktails Catering, and Kaleidoscope Lighting, all of whom made the actual event so easy and seamless. Their services truly elevated our day and helped everything run smoothly.
However, my experience on the actual wedding day was unfortunately not as positive. From the moment my bridesmaids and I arrived, the venue attendants were unwelcoming and made us feel as though we were an inconvenience. There was no greeting, no introductions, and no effort to make us feel comfortable, which was especially upsetting on what was supposed to be one of the happiest and most important days of my life.
Additionally, there were issues with museum guests still being present less than an hour before our event began, and we had to ask multiple times for them to leave. This should have been handled by the staff, as it added unnecessary stress to the already hectic pre-wedding preparations.
At the end of the night, the venue attendants started telling our guests that they needed to leave in 20 minutes, which was perfectly reasonable. However, they failed to inform me, my bridal party, or the groom about this timing, which created confusion and made the event's conclusion feel rushed. While I didn’t use a coordinator because I felt confident in my planning abilities, I would have appreciated receiving the same time warning that was given to a few of my guests. It would have helped us to better manage the end of the event.
To make matters worse, as we were breaking down, the attendants were rude to both myself and my guests, which was extremely disappointing. There is definitely a way to be firm yet kind, but that wasn’t the approach we received.
Overall, while the venue itself was beautiful and all of the staff were great leading up to the day, the attitude and behavior of the venue attendants on the wedding day really left a negative impression. I hope they can address these issues for future couples, as it detracted from what should have been a perfect day.”
