Why am I getting an error when uploading photos to my Wedding Website?

Chances are, the file isn't the right size! Any photos uploaded to your wedding website must be a minimum of 800 x 800 pixels, and a maximum upload size of 20MB, so if your image is larger than that, try resizing and re-uploading.

Not sure how to resize a photo? Here are a couple of options:

  1. Try searching online for "photo resizers" for free resizing tools that are easy to use (we like photoresizer.com)
  2. If you have an Apple computer, you can follow these steps:
    • Open your image in Preview
    • Click on the "Tools" drop down menu
    • Scroll down to "Adjust Size"
    • Adjust the size of the photo until it is smaller than 5MB
    • Save the photo as a new file (don't lose your beautiful hi-resolution version!)
    • Reupload to your Zola wedding website

However you choose to resize your image, we recommend saving as a .PNG—it helps maintain the original quality of the image better than a .JPG.


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Questions in this section

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am I getting an error when uploading photos to my Wedding Website?","body":"Chances are, the file isn't the right size! Any photos uploaded to your wedding website must be a minimum of 800 x 800 pixels, and a maximum upload size of 20MB, so if your image is larger than that, try resizing and re-uploading.\n\n__Not sure how to resize a photo? Here are a couple of options__:\n\n1. Try searching online for \"photo resizers\" for free resizing tools that are easy to use (we like [photoresizer.com](https://www.photoresizer.com/))\n2. If you have an Apple computer, you can follow these steps: \n * Open your image in Preview \n * Click on the \"Tools\" drop down menu \n * Scroll down to \"Adjust Size\" \n * Adjust the size of the photo until it is smaller than 5MB \n * Save the photo as a new file (don't lose your beautiful hi-resolution version!) \n * Reupload to your Zola wedding website\n\n**However you choose to resize your image, we recommend saving as a .PNG—it helps maintain the original quality of the image better than a .JPG.**","slug":"115002148292-why-am-i-getting-an-error-when-uploading-photos-to-my-wedding-website-","parentSection":{"title":"Building Your Website","slug":"115000789331-building-your-website","zendeskId":115000789331,"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"What is a private event, and who can see it on my website?","href":"/faq/360003210671-what-is-a-private-event-and-who-can-see-it-on-my-website-"},{"title":"How do I delete an event?","href":"/faq/360002636052-how-do-i-delete-an-event-"},{"title":"How do I create a wedding website?","href":"/faq/115001755211-how-do-i-create-a-wedding-website-"},{"title":"How do I customize my wedding website?","href":"/faq/customwebsite"},{"title":"How do I hide or reorder my wedding website pages?","href":"/faq/115001755251-how-do-i-hide-or-reorder-my-wedding-website-pages-"},{"title":"Can I change the titles of pages on my wedding website?","href":"/faq/115002177531-can-i-change-the-titles-of-pages-on-my-wedding-website-"},{"title":"How do I edit my name, date, or hashtag on my website?","href":"/faq/115002135271-how-do-i-edit-my-name-date-or-hashtag-on-my-website-"},{"title":"How do I change the order of our names on the website homepage?","href":"/faq/115003232332-how-do-i-change-the-order-of-our-names-on-the-website-homepage-"},{"title":"How do I crop my photos for my wedding website? 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