I’ve been impacted by a natural disaster and can no longer receive items to my home. How can I cancel or pause shipments?

We can work with our team to see what we can do about re-routing any active packages. Please reach out to us at [email protected] with the subject line “Disaster Relief” and the email address associated with your registry, so we can access your account for you.

Questions in this section

Questions in this section

\n
Web Accessibility
\n \n\n\n\n\n\n\n \n ","userCtx":{"object_id":"687930ce11c30c60424f9b9d","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"wedding-website-navigation-redesign":{"key":"wedding-website-navigation-redesign","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"cart-modal-guest-checkout":{"key":"cart-modal-guest-checkout","state":"TEST","variation_key":"TEST"},"paper-ulp-optimization-exp-3":{"key":"paper-ulp-optimization-exp-3","state":"CONTROL","variation_key":"TEST-0"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"unbounce-std-onboard-landing":{"key":"unbounce-std-onboard-landing","state":"TEST","variation_key":"TEST-1"},"unbounce-design-website-mobile":{"key":"unbounce-design-website-mobile","state":"CONTROL","variation_key":"TEST-0"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"marketplace-multi-inquiry-photos-mweb":{"key":"marketplace-multi-inquiry-photos-mweb","state":"CONTROL","variation_key":"TEST-0"},"post-general-planning-quick-start-guide":{"key":"post-general-planning-quick-start-guide","state":"TEST","variation_key":"TEST-1"},"website-customization-mweb":{"key":"website-customization-mweb","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"improve-mweb-postauth-nav-products-2":{"key":"improve-mweb-postauth-nav-products-2","state":"CONTROL","variation_key":"TEST-0"},"unbounce-design-homepage-mobile":{"key":"unbounce-design-homepage-mobile","state":"CONTROL","variation_key":"TEST-0"},"marketplace-multi-inquiry-photos":{"key":"marketplace-multi-inquiry-photos","state":"TEST","variation_key":"TEST-1"},"wedding-website-navigation-redesign-3":{"key":"wedding-website-navigation-redesign-3","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"paper-samples-favorites-remove-customization":{"key":"paper-samples-favorites-remove-customization","state":"CONTROL","variation_key":"TEST-0"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"marketplace-listing-page-gallery-optimizations":{"key":"marketplace-listing-page-gallery-optimizations","state":"CONTROL","variation_key":"TEST-0"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"marketplace-onboarding-reordering":{"key":"marketplace-onboarding-reordering","state":"CONTROL","variation_key":"TEST-0"},"recaptcha-refactor":{"key":"recaptcha-refactor","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"}}},"article":{"title":"I’ve been impacted by a natural disaster and can no longer receive items to my home. How can I cancel or pause shipments? ","body":"We can work with our team to see what we can do about re-routing any active packages. Please reach out to us at [advisor@zola.com](mailto:advisor@zola.com) with the subject line “Disaster Relief” and the email address associated with your registry, so we can access your account for you. ","slug":"ive-been-impacted-by-a-natural-disaster-and-can-no-longer-receive-items-to","parentSection":{"title":"Account Support","slug":"account-support","business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"I’ve experienced a life altering event that’s impacting my wedding. How can Zola help me? ","href":"/faq/ive-experienced-a-life-altering-event-thats-impacting-my-wedding-how-can"},{"title":"I’ve been impacted by a natural disaster and can no longer receive items to my home. How can I cancel or pause shipments? ","href":"/faq/ive-been-impacted-by-a-natural-disaster-and-can-no-longer-receive-items-to"},{"title":"I lost my save the dates and/or invitations in a natural disaster. How can I reprint these keepsakes?","href":"/faq/i-lost-my-save-the-dates-and-or-invitations-in-a-natural-disaster-how-can-i"},{"title":"My wedding has been called off suddenly. Can I notify my guests using Zola? ","href":"/faq/my-wedding-has-been-called-off-suddenly-can-i-notify-my-guests-using-zola"},{"title":"My community has been impacted by a natural disaster and I need to find new vendors for my wedding. How can Zola support me? ","href":"/faq/my-community-has-been-impacted-by-a-natural-disaster-and-i-need-to-find-new"},{"title":"I’ve been recently impacted by a natural disaster and would like to use a Zola registry to ask for essential items I need. How can I create a new registry? ","href":"/faq/ive-been-recently-impacted-by-a-natural-disaster-and-would-like-to-use-a"},{"title":"I’ve been recently impacted by a natural disaster and would like to update my existing Zola registry to ask for essential items I need. How can I update my existing registry? ","href":"/faq/ive-been-recently-impacted-by-a-natural-disaster-and-would-like-to-update-my"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Account","to":"/faq/category/200024603-account"}]},"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Account","to":"/faq/category/200024603-account"},{"label":"Account Support","to":"/faq/category/200024603-account/account-support"}],"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}}}},"__N_SSP":true},"page":"/faq/[faqArticleSlug]","query":{"faqArticleSlug":"ive-been-impacted-by-a-natural-disaster-and-can-no-longer-receive-items-to"},"buildId":"web-preauth-348ae07a9fd4633bc09bc95f0b3d4bbd8c87c8d1","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"APP_VERSION":"1.3.83","MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true,"scriptLoader":[]}