I’ve experienced a life altering event that’s impacting my wedding. How can Zola help me?

We’re so sorry to hear you’re going through something difficult. Our dedicated team of wedding advisors are happy to assist in any way we can—from updating your website, to connecting you with the right partners. Please reach out to us at [email protected] and we’ll be in touch as soon as possible.

Questions in this section

Questions in this section

\n
Web Accessibility
\n \n\n\n\n\n\n\n \n ","userCtx":{"object_id":"6874b62111c30c604248081b","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"wedding-website-navigation-redesign":{"key":"wedding-website-navigation-redesign","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"cart-modal-guest-checkout":{"key":"cart-modal-guest-checkout","state":"TEST","variation_key":"TEST"},"paper-ulp-optimization-exp-3":{"key":"paper-ulp-optimization-exp-3","state":"TEST","variation_key":"TEST-2"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"unbounce-std-onboard-landing":{"key":"unbounce-std-onboard-landing","state":"CONTROL","variation_key":"TEST-0"},"unbounce-design-website-mobile":{"key":"unbounce-design-website-mobile","state":"TEST","variation_key":"TEST-1"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"marketplace-multi-inquiry-photos-mweb":{"key":"marketplace-multi-inquiry-photos-mweb","state":"CONTROL","variation_key":"TEST-0"},"post-general-planning-quick-start-guide":{"key":"post-general-planning-quick-start-guide","state":"TEST","variation_key":"TEST-1"},"website-customization-mweb":{"key":"website-customization-mweb","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"improve-mweb-postauth-nav-products-2":{"key":"improve-mweb-postauth-nav-products-2","state":"CONTROL","variation_key":"TEST-0"},"unbounce-design-homepage-mobile":{"key":"unbounce-design-homepage-mobile","state":"TEST","variation_key":"TEST-1"},"marketplace-multi-inquiry-photos":{"key":"marketplace-multi-inquiry-photos","state":"CONTROL","variation_key":"TEST-0"},"wedding-website-navigation-redesign-3":{"key":"wedding-website-navigation-redesign-3","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"paper-samples-favorites-remove-customization":{"key":"paper-samples-favorites-remove-customization","state":"TEST","variation_key":"TEST-1"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"marketplace-listing-page-gallery-optimizations":{"key":"marketplace-listing-page-gallery-optimizations","state":"TEST","variation_key":"TEST-2"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"marketplace-onboarding-reordering":{"key":"marketplace-onboarding-reordering","state":"TEST","variation_key":"TEST-1"},"recaptcha-refactor":{"key":"recaptcha-refactor","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"}}},"article":{"title":"I’ve experienced a life altering event that’s impacting my wedding. How can Zola help me? ","body":"We’re so sorry to hear you’re going through something difficult. Our dedicated team of wedding advisors are happy to assist in any way we can—from updating your website, to connecting you with the right partners. Please reach out to us at [advisor@zola.com](mailto:advisor@zola.com) and we’ll be in touch as soon as possible. ","slug":"ive-experienced-a-life-altering-event-thats-impacting-my-wedding-how-can","parentSection":{"title":"Account Support","slug":"account-support","business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"I’ve experienced a life altering event that’s impacting my wedding. How can Zola help me? ","href":"/faq/ive-experienced-a-life-altering-event-thats-impacting-my-wedding-how-can"},{"title":"I’ve been impacted by a natural disaster and can no longer receive items to my home. How can I cancel or pause shipments? ","href":"/faq/ive-been-impacted-by-a-natural-disaster-and-can-no-longer-receive-items-to"},{"title":"I lost my save the dates and/or invitations in a natural disaster. How can I reprint these keepsakes?","href":"/faq/i-lost-my-save-the-dates-and-or-invitations-in-a-natural-disaster-how-can-i"},{"title":"My wedding has been called off suddenly. Can I notify my guests using Zola? ","href":"/faq/my-wedding-has-been-called-off-suddenly-can-i-notify-my-guests-using-zola"},{"title":"My community has been impacted by a natural disaster and I need to find new vendors for my wedding. How can Zola support me? ","href":"/faq/my-community-has-been-impacted-by-a-natural-disaster-and-i-need-to-find-new"},{"title":"I’ve been recently impacted by a natural disaster and would like to use a Zola registry to ask for essential items I need. How can I create a new registry? ","href":"/faq/ive-been-recently-impacted-by-a-natural-disaster-and-would-like-to-use-a"},{"title":"I’ve been recently impacted by a natural disaster and would like to update my existing Zola registry to ask for essential items I need. How can I update my existing registry? ","href":"/faq/ive-been-recently-impacted-by-a-natural-disaster-and-would-like-to-update-my"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Account","to":"/faq/category/200024603-account"}]},"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"Account","to":"/faq/category/200024603-account"},{"label":"Account Support","to":"/faq/category/200024603-account/account-support"}],"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}}}},"__N_SSP":true},"page":"/faq/[faqArticleSlug]","query":{"faqArticleSlug":"ive-experienced-a-life-altering-event-thats-impacting-my-wedding-how-can"},"buildId":"web-preauth-348ae07a9fd4633bc09bc95f0b3d4bbd8c87c8d1","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"APP_VERSION":"1.3.83","MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true,"scriptLoader":[]}