I tried to check out but was redirected to another website. Why did this happen?

Couples have the option to add gifts from other online stores to their Zola registry.

To purchase an item the couple added from another store, click “Buy on (Store Name)” under the item on their Zola registry.

Screenshot 2024-07-30 at 4.48.15 PM

Before you are redirected to the other registry, we'll ask you to share your email address so we can follow up later to confirm whether or not you’ve purchased the gift (we want to help the couple avoid receiving duplicates). We’ll also share the couple’s shipping address with you, so you can enter it while checking out at the other store if you'd prefer to have your gift shipped directly to them.

Screenshot 2024-07-30 at 4.49.10 PM

Once you've completed that step we’ll put the item “On Hold” on the couple’s registry to allow you time to purchase it from the other store. Within 24 hours of marking the item "On Hold" we’ll follow up with you either by email to confirm whether or not you purchased the item from the other store:

Screenshot 2024-07-30 at 4.51.10 PM

If you purchased it, we’ll mark the gift as “Purchased” on their Zola registry. If you didn’t (and that’s OK!), let us know and we’ll remove the “On Hold” badge and make it available for other guests to purchase it:

Screenshot 2024-07-30 at 4.51.45 PM

Still need help? We're here for you! Feel free to email us. Please include the name of the couple, the item you were looking to purchase as well as the status, so we can make sure the couples registry is accurately reflected.


Questions in this section


Questions in this section

\n
Web Accessibility
\n \n\n\n\n\n\n\n \n ","userCtx":{"object_id":"67d452196cc9d533e79a459f","is_spoof":false,"has_registry":false,"has_wedding_account":false,"has_website":false,"has_guest_list":false,"has_inspiration_account":false,"has_invitation_account":false,"has_marketplace_account":false,"has_completed_onboarding":false,"has_store_account":false,"has_baby_registry":false,"is_inspiration_vendor":false,"is_inspiration_admin":false,"has_board_items":false,"is_guest":true,"user_experiments":{"yw-dashboard-v2-new-users":{"key":"yw-dashboard-v2-new-users","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"paper-guest-addressing-improvements-v4":{"key":"paper-guest-addressing-improvements-v4","state":"CONTROL","variation_key":"TEST-0"},"paper-free-samples-secondary-nav":{"key":"paper-free-samples-secondary-nav","state":"TEST","variation_key":"TEST"},"core-contact-collector-redesign":{"key":"core-contact-collector-redesign","state":"TEST","variation_key":"TEST"},"hdyhau-subway":{"key":"hdyhau-subway","state":"TEST","variation_key":"TEST"},"marketplace_featured_vendors_holdout":{"key":"marketplace_featured_vendors_holdout","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"yw-dashboard-v2":{"key":"yw-dashboard-v2","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"website-signup-landing-v2":{"key":"website-signup-landing-v2","state":"TEST","variation_key":"TEST-1"},"paper-wedding-shower-invitation":{"key":"paper-wedding-shower-invitation","state":"TEST","variation_key":"TEST"},"payment-intent-vendor-upgrade-ramp":{"key":"payment-intent-vendor-upgrade-ramp","state":"TEST","variation_key":"TEST"},"session-replay-sample-rate":{"key":"session-replay-sample-rate","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"nav-paper-boutique":{"key":"nav-paper-boutique","state":"TEST","variation_key":"TEST"},"single-page-website-onboarding":{"key":"single-page-website-onboarding","state":"TEST","variation_key":"TEST-1"},"ww-edit-hide-customization":{"key":"ww-edit-hide-customization","state":"CONTROL","variation_key":"TEST-0"},"vendor-credits-payment-intent":{"key":"vendor-credits-payment-intent","state":"TEST","variation_key":"TEST"},"guest_list_desk_to_app":{"key":"guest_list_desk_to_app","state":"CONTROL","variation_key":"TEST-0"},"manage-registry-page-v2":{"key":"manage-registry-page-v2","state":"TEST","variation_key":"TEST-2"},"dstd-navigation-entry":{"key":"dstd-navigation-entry","state":"TEST","variation_key":"TEST"},"dstd-website-entry":{"key":"dstd-website-entry","state":"TEST","variation_key":"TEST"},"community":{"key":"community","state":"TEST","variation_key":"TEST"},"onboarding-v3-gp-mobile":{"key":"onboarding-v3-gp-mobile","state":"CONTROL","variation_key":"TEST-0"},"marketplace-event-spaces-v2":{"key":"marketplace-event-spaces-v2","state":"TEST","variation_key":"TEST"},"paper-add-ons":{"key":"paper-add-ons","state":"TEST","variation_key":"TEST"},"hero_nav_image_crop":{"key":"hero_nav_image_crop","state":"TEST","variation_key":"TEST"},"cards-registry-search-results":{"key":"cards-registry-search-results","state":"TEST","variation_key":"TEST"},"hero-image-customization":{"key":"hero-image-customization","state":"TEST","variation_key":"TEST"},"paper-pdp-suite-versions":{"key":"paper-pdp-suite-versions","state":"TEST","variation_key":"TEST-1"},"mobile-paper-preview":{"key":"mobile-paper-preview","state":"TEST","variation_key":"TEST"},"website-marquee-fix":{"key":"website-marquee-fix","state":"TEST","variation_key":"TEST"},"date-checkbox-update":{"key":"date-checkbox-update","state":"TEST","variation_key":"TEST"},"marketplace-preauth-srp-pros-and-cons-release-ramp":{"key":"marketplace-preauth-srp-pros-and-cons-release-ramp","state":"TEST","variation_key":"TEST"},"cards-customization-panel":{"key":"cards-customization-panel","state":"TEST","variation_key":"TEST"},"change-design-improvements":{"key":"change-design-improvements","state":"TEST","variation_key":"TEST"},"checkout-payment-intents-release-ramp":{"key":"checkout-payment-intents-release-ramp","state":"TEST","variation_key":"TEST"},"core-desktop-nav-plan-flyout":{"key":"core-desktop-nav-plan-flyout","state":"CONTROL","variation_key":"TEST-0"},"marketplace-hide-boost-listing-link":{"key":"marketplace-hide-boost-listing-link","state":"TEST","variation_key":"TEST"},"content-quiz-experiment":{"key":"content-quiz-experiment","state":"TEST","variation_key":"TEST-1"},"checkout-better-hierarchy-v3":{"key":"checkout-better-hierarchy-v3","state":"CONTROL","variation_key":"TEST-0"},"ulp-txt-only-promo-banner":{"key":"ulp-txt-only-promo-banner","state":"TEST","variation_key":"TEST"},"edit-banner-migration":{"key":"edit-banner-migration","state":"TEST","variation_key":"TEST"},"marketplace-zendesk-chat":{"key":"marketplace-zendesk-chat","state":"TEST","variation_key":"TEST"},"gift-giver-reminder-timing-v4":{"key":"gift-giver-reminder-timing-v4","state":"NOT_IN_TEST","variation_key":"NOT_IN_TEST"},"new-paper-type-signage":{"key":"new-paper-type-signage","state":"TEST","variation_key":"TEST"},"wedding-website-to-instant-registry-2":{"key":"wedding-website-to-instant-registry-2","state":"TEST","variation_key":"TEST-1"},"core-budget-tool-mini-quiz-entry-point":{"key":"core-budget-tool-mini-quiz-entry-point","state":"TEST","variation_key":"TEST-1"},"external-registries-synching-messaging":{"key":"external-registries-synching-messaging","state":"TEST","variation_key":"TEST"},"marketplace-post-inquiry-instant-registry-cross-conversion":{"key":"marketplace-post-inquiry-instant-registry-cross-conversion","state":"TEST","variation_key":"TEST-2"},"yw-wedding-essentials":{"key":"yw-wedding-essentials","state":"TEST","variation_key":"TEST-1"},"paper-premium-collections":{"key":"paper-premium-collections","state":"TEST","variation_key":"TEST"},"paper-table-number":{"key":"paper-table-number","state":"TEST","variation_key":"TEST"},"new-paper-type-napkins":{"key":"new-paper-type-napkins","state":"TEST","variation_key":"TEST"},"vm-quiz-payoff":{"key":"vm-quiz-payoff","state":"CONTROL","variation_key":"TEST-0"},"onboarding-gp-desktop-jan-2023":{"key":"onboarding-gp-desktop-jan-2023","state":"TEST","variation_key":"TEST-1"},"payment-intent-upgrade-ramp":{"key":"payment-intent-upgrade-ramp","state":"TEST","variation_key":"TEST"},"suites-nav":{"key":"suites-nav","state":"TEST","variation_key":"TEST"},"new-paper-type-stickers":{"key":"new-paper-type-stickers","state":"TEST","variation_key":"TEST"},"single-page-websites":{"key":"single-page-websites","state":"TEST","variation_key":"TEST"},"wedding-website-to-instant-registry":{"key":"wedding-website-to-instant-registry","state":"TEST","variation_key":"TEST-1"},"easy-publish-website":{"key":"easy-publish-website","state":"TEST","variation_key":"TEST"},"website-v2":{"key":"website-v2","state":"TEST","variation_key":"TEST"},"secondary-nav-diy":{"key":"secondary-nav-diy","state":"TEST","variation_key":"TEST"},"unify-paper-account":{"key":"unify-paper-account","state":"TEST","variation_key":"TEST"},"wedding-website-animations-2":{"key":"wedding-website-animations-2","state":"TEST","variation_key":"TEST-1"},"cards-pdp-refresh":{"key":"cards-pdp-refresh","state":"TEST","variation_key":"TEST"},"invites-promo-hide":{"key":"invites-promo-hide","state":"TEST","variation_key":"TEST"},"paper-default-quantity":{"key":"paper-default-quantity","state":"TEST","variation_key":"TEST-1"},"paper-pdp-suite-versions-v2":{"key":"paper-pdp-suite-versions-v2","state":"TEST","variation_key":"TEST-1"},"edit-experience-improvements":{"key":"edit-experience-improvements","state":"TEST","variation_key":"TEST"},"recaptcha-refactor":{"key":"recaptcha-refactor","state":"TEST","variation_key":"TEST"}}},"article":{"title":" I tried to check out but was redirected to another website. Why did this happen?","body":"Couples have the option to add gifts from other online stores to their Zola registry. \n\nTo purchase an item the couple added from another store, click “Buy on (Store Name)” under the item on their Zola registry. \n\n![Screenshot 2024-07-30 at 4.48.15 PM](//images.ctfassets.net/77l22z9el0aa/7GuYe2N9DE1piTr7RHnWk6/46ff0663d41895d7f2b80be37d41a134/Screenshot_2024-07-30_at_4.48.15_PM.png)\n\nBefore you are redirected to the other registry, we'll ask you to share your email address so we can follow up later to confirm whether or not you’ve purchased the gift (we want to help the couple avoid receiving duplicates). We’ll also share the couple’s shipping address with you, so you can enter it while checking out at the other store if you'd prefer to have your gift shipped directly to them.\n\n![Screenshot 2024-07-30 at 4.49.10 PM](//images.ctfassets.net/77l22z9el0aa/3DAtmHqYTMStdSLMoAkGCf/c1a05a8ab47ea74dcdc590be185b9a95/Screenshot_2024-07-30_at_4.49.10_PM.png)\n\nOnce you've completed that step we’ll put the item “On Hold” on the couple’s registry to allow you time to purchase it from the other store. Within 24 hours of marking the item \"On Hold\" we’ll follow up with you either by email to confirm whether or not you purchased the item from the other store: \n\n![Screenshot 2024-07-30 at 4.51.10 PM](//images.ctfassets.net/77l22z9el0aa/2mboLLcc8C6DpDCmPAjWs6/e01c2a15a816ce5026ecfe43c220cb26/Screenshot_2024-07-30_at_4.51.10_PM.png)\n\nIf you purchased it, we’ll mark the gift as “Purchased” on their Zola registry. If you didn’t (and that’s OK!), let us know and we’ll remove the “On Hold” badge and make it available for other guests to purchase it: \n\n![Screenshot 2024-07-30 at 4.51.45 PM](//images.ctfassets.net/77l22z9el0aa/5f29fEd6QGwbEIIO0HC8JP/714fe15839f6a9d52883b1cd4a4cd86a/Screenshot_2024-07-30_at_4.51.45_PM.png)\n\n*Still need help? We're here for you! Feel free to [email us](mailto:support@zola.com). Please include the name of the couple, the item you were looking to purchase as well as the status, so we can make sure the couples registry is accurately reflected.*","slug":"360026907912--i-tried-to-check-out-but-was-redirected-to-another-website-why-did-this-happen-","parentSection":{"title":"Checkout Process","slug":"115000736651-checkout-process","zendeskId":115000736651,"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"Which currency will I be billed in?","href":"/faq/9531052626573-which-currency-will-i-be-billed-in-"},{"title":"Can I use Venmo as a form of payment at checkout?","href":"/faq/360035769312-can-i-use-venmo-as-a-form-of-payment-at-checkout-"},{"title":"Is my personal information secure?","href":"/faq/115002838012-is-my-personal-information-secure-"},{"title":"Is my credit card information secure?","href":"/faq/115002839851-is-my-credit-card-information-secure-"},{"title":"Will I receive a tracking number for my order?","href":"/faq/115002840031-will-i-receive-a-tracking-number-for-my-order-"},{"title":"I am checking out and see the option to “Email the couple on a later date.” What is this?","href":"/faq/115002840371-i-am-checking-out-and-see-the-option-to-email-the-couple-on-a-later-date-what-is-this-"},{"title":" I tried to check out but was redirected to another website. Why did this happen?","href":"/faq/360026907912--i-tried-to-check-out-but-was-redirected-to-another-website-why-did-this-happen-"},{"title":"Can I include a note to the couple with my gift?","href":"/faq/115002838092-can-i-include-a-note-to-the-couple-with-my-gift-"},{"title":"I’m contributing to a cash or honeymoon fund for a couple. Is there a handling fee?","href":"/faq/115002838152-i-m-contributing-to-a-cash-or-honeymoon-fund-for-a-couple-is-there-a-handling-fee-"},{"title":"Do you offer gift wrapping on Zola items?","href":"/faq/115002839991-do-you-offer-gift-wrapping-on-zola-items-"},{"title":" I need to change the surprise gift date on an order I placed, what do I do?","href":"/faq/i-need-to-change-the-surprise-gift-date-on-an-order-i-placed-what-do-i-do"},{"title":"I have a charge from Zola that I don't recognize - how can I get help with this?","href":"/faq/i-have-a-charge-from-zola-that-i-dont-recognize-how-can-i-get-help-with-this"},{"title":"My order didn't go through but I still see a pending charge on my credit card statement, what do I do?","href":"/faq/my-order-didnt-go-through-but-i-still-see-a-pending-charge-on-my-credit-card"}],"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"For wedding guests","to":"/faq/category/115000284811-for-gift-givers-wedding-guests"}]},"breadcrumbs":[{"label":"FAQs","to":"/faq"},{"label":"For wedding guests","to":"/faq/category/115000284811-for-gift-givers-wedding-guests"},{"label":"Checkout Process","to":"/faq/category/115000284811-for-gift-givers-wedding-guests/115000736651-checkout-process"}],"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}}}},"__N_SSP":true},"page":"/faq/[faqArticleSlug]","query":{"faqArticleSlug":"360026907912--i-tried-to-check-out-but-was-redirected-to-another-website-why-did-this-happen-"},"buildId":"web-preauth-a979bc4f13ea24c28beeee50ce54740065f695b2","assetPrefix":"https://d1tntvpcrzvon2.cloudfront.net/vpassets","runtimeConfig":{"MIXPANEL_PROJECT_TOKEN":"7a536271a9739a74faec2d35adf1748f","SEGMENT_ID":"5uA1DSKtOVYOwQFc8VmVrXWt5PioMQla","UPLOADCARE_PKEY":"bed481ea2bef6baf44de","ZOLA_ENV":"production","APP_VERSION":"1.3.30","FLAGS":{"PAPER_LP_SAMPLE_PACK_SECTION":false,"enableDatadog":true},"BABY_HOST":"https://baby.zola.com"},"isFallback":false,"gssp":true,"customServer":true}