I have a charge from Zola that I don't recognize - how can I get help with this?

Zola is a wedding & baby registry website. If you recently attended or will soon attend a wedding or baby shower, they're most likely registered here at Zola and you may have purchased something for their big day!

If you still don’t recognize this purchase, please contact us with the following information:

  • The last 4 digits of the impacted credit card number
  • The amount of the charge
  • The date the charge posted

Questions in this section

Questions in this section

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Web Accessibility
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If you recently attended or will soon attend a wedding or baby shower, they're most likely registered here at Zola and you may have purchased something for their big day!\n\nIf you still don’t recognize this purchase, please [contact us](https://www.zola.com/contact-us) with the following information: \n\n- The last 4 digits of the impacted credit card number\n- The amount of the charge\n- The date the charge posted\n","slug":"i-have-a-charge-from-zola-that-i-dont-recognize-how-can-i-get-help-with-this","parentSection":{"title":"Checkout Process","slug":"115000736651-checkout-process","zendeskId":115000736651,"business":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"77l22z9el0aa"}},"id":"1VM1qyP3yw3yp94cYyBQ6J","type":"Entry","createdAt":"2023-05-23T17:54:44.173Z","updatedAt":"2023-05-23T17:54:44.173Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"business"}},"locale":"en-US"},"fields":{"name":"Wedding"}},"articles":[{"title":"Which currency will I be billed in?","href":"/faq/9531052626573-which-currency-will-i-be-billed-in-"},{"title":"Can I use Venmo as a form of payment at checkout?","href":"/faq/360035769312-can-i-use-venmo-as-a-form-of-payment-at-checkout-"},{"title":"Is my personal information secure?","href":"/faq/115002838012-is-my-personal-information-secure-"},{"title":"Is my credit card information secure?","href":"/faq/115002839851-is-my-credit-card-information-secure-"},{"title":"Will I receive a tracking number for my order?","href":"/faq/115002840031-will-i-receive-a-tracking-number-for-my-order-"},{"title":"I am checking out and see the option to “Email the couple on a later date.” What is this?","href":"/faq/115002840371-i-am-checking-out-and-see-the-option-to-email-the-couple-on-a-later-date-what-is-this-"},{"title":" I tried to check out but was redirected to another website. 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