I received furniture and built it, but it’s not right - can I return it?

We're so sorry to hear that your furniture isn't working out as you had hoped. While we cannot accept returns of assembled furniture, we are happy to help in any way that we can.

Please email us us with your order number and a description of the issue, and we'll see what we can do!

Questions in this section

Questions in this section

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Web Accessibility
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","body":"We're so sorry to hear that your furniture isn't working out as you had hoped. 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Why?","href":"/faq/115002840011-i-added-a-gift-from-a-registry-to-my-cart-but-i-don-t-see-an-option-to-ship-it-to-myself-why-"},{"title":"Can I ship anything I buy from zola.com to any address? What are your shipping policies?","href":"/faq/115003105031-can-i-ship-anything-i-buy-from-zola-com-to-any-address-what-are-your-shipping-policies-"},{"title":"Do you ship to Alaska and Hawaii?","href":"/faq/360000894232-do-you-ship-to-alaska-and-hawaii-"},{"title":"Do you ship internationally?","href":"/faq/360027221211-do-you-ship-internationally-"},{"title":"I received furniture and built it, but it’s not right - can I return it? ","href":"/faq/360032744512-i-received-furniture-and-built-it-but-it-s-not-right-can-i-return-it-"},{"title":"I received my order but I got the wrong item - what do I do? ","href":"/faq/i-received-my-order-but-i-got-the-wrong-item-what-do-i-do-wedding-guest"},{"title":"I ordered a gift for a shower or wedding and it won't get here in time, can I request a gift voucher?","href":"/faq/i-ordered-a-gift-for-a-shower-or-wedding-and-it-wont-get-here-in-time-can-i"},{"title":"My tracking number says my order was returned to sender, what do I do? ","href":"/faq/my-tracking-number-says-my-order-was-returned-to-sender-what-do-i-do"},{"title":"My order is being shipped to the wrong address, what do I do?","href":"/faq/my-order-is-being-shipped-to-the-wrong-address-what-do-i-do"},{"title":"Why can't the item or gift I want ship to California?","href":"/faq/why-cant-the-item-or-gift-i-want-ship-to-california"},{"title":"I want to cancel an order I placed, how can I do that? 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